Stephanie Hernandez
Sunrise,FL
Summary
Dynamic Medical Assistant with extensive experience at Cano Health, skilled in phlebotomy and patient relations. Proven ability to enhance clinic efficiency and improve patient experiences through effective communication and compassionate care. Adept at managing medical records and ensuring HIPAA compliance, contributing to a supportive healthcare environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cano Health
Pembroke Pines, FL
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Trujillo Medical Center
Miramar, FL
11.2021 - 03.2023
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Collected and documented patient medical information such as blood pressure and weight.
Store Manager
Dunkin Donuts- DH Restaurant Group
11.2014 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Medical Assistant
Florida Career College
Pembroke Pines, FL03.2022
Miami Senior High School
Miami, FL06.2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Data entry
- Phlebotomy
- Procedure assistance
- Electronic health records
- CPR
- Immunization administration
- Specimens collection and processing
- Appointment setting
- Compassionate caregiver
- Fluent in languages
- Trustworthy companion
- Adaptable
- Patient relations
- Payment collection
Certification
Medical assistant certification
CPR
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Cano Health
02.2023 - Current
Medical Assistant
Trujillo Medical Center
11.2021 - 03.2023
Store Manager
Dunkin Donuts- DH Restaurant Group
11.2014 - 11.2021
Medical Assistant
Florida Career College
Miami Senior High School