STEPHANIE HERRERA

Los Angeles,CA

Summary

Dedicated professional seeking a position where I can apply my customer service, communication, and problem-solving skills to create exceptional experiences and ensure satisfaction for clients.

Overview

years of professional experience

Work History

Flight Attendant

Avelo Airlines

Hollywood Burbank Airport

02.2023 - Current

Provide outstanding customer service and ensure passenger safety during flights
Facilitate boarding and deboarding processes efficiently and professionally
Conduct safety demonstrations and assist with passenger inquiries and needs throughout the flight

Suite Attendant

Levy Restaurants

Rose Bowl Stadium, Los Angeles

01.2022 - Current

Deliver personalized service to suite guests, ensuring accurate orders and a pristine environment
Address guest inquiries and accommodate special requests to enhance their experience
Maintain a high standard of hospitality and professionalism in a fast-paced environment

Owner’s Suite Attendant

Legends Hospitality

SoFi Stadium, Inglewood

01.2021 - Current

Provide elite-level service to guests in exclusive suites, ensuring all orders are correct and timely
Maintain cleanliness and organization of the suite to create a welcoming atmosphere
Proactively address guest needs to deliver an exceptional hospitality experience

Sales Representative

PA Promo

Gardena, CA

01.2018 - 01.2020

Assisted clients with product inquiries and supported them in creating custom promotional materials
Managed email, phone, and in-person communications to ensure customer satisfaction
Performed administrative duties, including filing, copying, and organizing paperwork

Education

High School -

New Horizon High School

Pasco, WA

Skills

Bilingual: Fluent in English and Spanish
Excellent communication and interpersonal skills
Quick learner with a strong work ethic

Skilled in multitasking and thriving under pressure
Extensive experience in customer service

Timeline