Stephanie Herrera
Ocala,FL
Summary
Motivated Office Manager, excelling in customer service and office administration. Striving to achieve the best office experience. Skilled in managing insurance verifications, scheduling appointments and maintaining organized office systems.
Overview
14
14
years of professional experience
Work History
Office Manager
Doctors Dental of Coconut Creek
Coconut Creek, FL
01.2021 - Current
- Prepare insurance verifications, explain benefits, and discuss pricing details for procedures and dental services.
- Answer phone calls professionally and schedule appointments according to patient needs.
- Organize incoming mail, post insurance payments, and distribute to correct personnel.
- Order office supplies to avoid supply shortage.
- Collaborate with team members for smooth workflow.
- Check office emails daily for insurance updates or invoices and provide information to administration.
- Proficient in Dentrix software
Office Manager
Broward Institute of Cardiology
Plantation, FL
08.2016 - 12.2020
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed administrative tasks to ensure smooth daily operations at the front desk.
- Scheduled appointments and procedures.
- Managed incoming calls professionally, directing them to appropriate personnel or taking detailed messages as needed.
- Added documents, demographic, and co-payment information in system.
- Scanned documents and saved in database.
Front Office Receptionist
Doctors Health Group of South Florida
Pembroke Pines, FL
04.2011 - 07.2016
- Ensured a welcoming atmosphere for patients with efficient check-in and check-out procedures.
- Scheduled, coordinated and confirmed appointments.
- Collected and posted co-payments.
- Updated and verified records for new and existing patients.
- Answered multi-line phone system, greeted callers and routed them to each department that corresponds.
- Sent and received medical records in compliance to HIPPA.
Education
Broward College
Fort Lauderdale, FLHigh School Diploma -
Charles W. Flanagan
Pembroke Pines, FL2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
References: Upon Request
Timeline
Office Manager
Doctors Dental of Coconut Creek
01.2021 - Current
Office Manager
Broward Institute of Cardiology
08.2016 - 12.2020
Front Office Receptionist
Doctors Health Group of South Florida
04.2011 - 07.2016
Broward College
High School Diploma -
Charles W. Flanagan