Stephanie Herrera
Sutter Health
Citrus Heights,CA
1
Language
1
Certification
14
years of professional experience
Detail-oriented Medical Assistant experienced in clinical and administrative responsibilities. Delivered quality patient care and efficiently managed electronic health records through effective teamwork and adaptability. Contributed to a supportive environment for medical staff and patients in fast-paced settings.
Work History
Medical Assistant
5 Years 9 Months- Supported healthcare providers with routine examinations, maintaining a high standard of patient care.
- Educated patients on treatment plans and health maintenance strategies to promote adherence.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Trained new staff on office procedures and electronic health record systems to enhance team efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant- Extern
1 Month- Performed diagnostic tests, administer medications, and collects/prepares specimens as directed by written clinician orders.
- Documented patient information accurately on EHR and managed in-basket for efficient follow-up.
- Verify patients, take accurate vital signs
- Performed diagnostic tests, administered medications, and collected/prepared specimens as directed by written clinician orders.
- Cleaned exam rooms, stocked supplies, and set up workstations daily to ensure readiness for patient visits.
Customer Service Representative
1 Year 5 Months- Managed high volume of incoming calls to ensure timely customer support
- Handle customer complaints, provide appropriate solutions
- Provided accurate, valid, and complete information to enhance customer experience
- Handled customer complaints and delivered appropriate solutions to maintain satisfaction
- Manage large amounts of incoming calls
- Engaged customers with personalized service to enhance satisfaction to engage customers
Resident Assistant/Medication Technician
5 Years- Assisted patients with ambulation and mobility, enhancing their independence and safety
- Update Medication Administration Records
- Facilitated clients in taking prescribed medication, ensuring adherence to treatment plans
- Follow doctors' orders for each patient
- Assist patients with ambulation and mobility around the building
- Reported unusual incidents to supervisor for further evaluation
- Act quickly and responsibly in cases of emergency
Education
Certified Medical Assistant
Certified Nurse Assistant - Nursing Assistant
Skills
Medical Assistant Certified
CPR/First Aid Certified
Patient Care Coordination
Able to perform vital signs
Patient-focused care
Able to perform vital signs
Reliable
Interpersonal relations
Software proficiency
Customer support
Compassionate
Enthusiastic team player
Dependable collaborator
Enjoy working with people
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Professional Working
Timeline
Medical Assistant
Sutter Health
11.2020 - CurrentRead More
Medical Assistant- Extern
Sutter Health-Pediatrics
02.2020 - 03.2020Read More
Customer Service Representative
TeleDirect
01.2018 - 06.2019Read More
Resident Assistant/Medication Technician
Brookdale Senior Living
12.2012 - 12.2017Read More
Roseville Adult School
Certified Medical Assistant
Read More
SacMed Training
Certified Nurse Assistant from Nursing Assistant
Read More