Stephanie Heu
United States
Summary
Highly motivated employee with a desire to tackle new challenges, demonstrating a strong work ethic, adaptability, and excellent interpersonal skills. Proficient in working effectively without supervision and rapidly acquiring new skills.
Overview
6
6
years of professional experience
Work History
Asset Protection Specialist
Gap Inc. Distribution Center
Fresno, United States
02.2021 - Current
- Trained peers on asset protection protocols and emergency procedures.
- Researched and closed cases involving criminal activity.
- Planned, organized, and scheduled strategy collaboration with other asset protection specialists.
- Identified suspicious activities and alerted leadership.
- Investigated, resolved, and reported on occurrences documented in employee incident and accident reports.
- Analyzed data from various sources to identify trends or patterns related to theft and suspicious activities.
- Enforced the company safety policy to maintain a safe work environment.
- Ensured compliance with all safety and security protocols.
- Identified opportunities for improvement in existing processes and procedures.
- Trained specialists on the proper use of security systems, cameras, and alarms.
- Provided friendly and professional assistance to employees, visitors, vendors, and contractors.
- Communicated effectively with other staff members regarding any issues that may arise while on duty.
Merchandise Handler
Gap Inc. Distribution Center
Fresno, United States
10.2019 - 02.2021
- Kept work areas clean, neat, and organized for optimal productivity and worker safety.
- Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
- Picked and prepared numerous daily shipments in a controlled warehouse environment.
- Received and counted stock items, recording data manually or on a computer for inventory purposes.
- Printed accurate labels and applied them to boxes, mailer bags, and containers before shipment.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Performed cycle counts to maintain accurate inventory levels in the warehouse system database.
- Managed the returns process by inspecting returned items for damage before restocking.
- Placed products on conveyors for final packaging and shipment.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Packed materials and items in designated crates and boxes, and properly sealed and labeled crates.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks, while gaining additional responsibilities.
- Assessed participants' learning needs to tailor sessions accordingly.
- Monitored progress throughout the course, ensuring objectives were being achieved.
- Provided on-the-job training to new employees in the proper operation of floor equipment.
- Demonstrated strong leadership skills by motivating associates to meet performance goals.
- Provided guidance on best practices for team members who needed assistance with job duties or tasks.
- Adhered to company policies related to safety regulations and product handling.
- Performed daily audits to identify potential errors or fraud attempts.
- Explained the goals and expectations required of trainees.
- Collaborated with team members to streamline workflow processes and improve efficiency.
Education
High School Diploma -
Clovis High
Clovis, CA07.2004
Skills
- Report Writing Abilities
- Loss Prevention Background
- Friendly, Positive Attitude
- Team Building
- Reliable & Trustworthy
- First Aid/CPR
- Training & Development
- People Skills
- Customer Service
- Relationship Building
- Flexible Schedule
- Good Work Ethic
- Organizational Skills
- PPE Use
- Critical Thinking
- Planning & organizing
- Incident Reporting
- Surveillance systems
- Internal Audits
- Policy Enforcement
Accomplishments
- volunteered in the Asset Protection Brand Protection Ambassador Program in 2025, Q1 and Q2
- mentorship with the Campus Director Darlene Borges and Senior Engineer Taylor Rothe in 2024
- awarded Asset Protection Specialist of the Quarter for Fiscal Year 2023, Q2 and Q4
- Asset Protection department safety rep since February 2022
- certified as a Floor Facilitator for the year 2020, training new warehouse associates and associates supporting in the returns and picking department
Timeline
Asset Protection Specialist
Gap Inc. Distribution Center
02.2021 - Current
Merchandise Handler
Gap Inc. Distribution Center
10.2019 - 02.2021
High School Diploma -
Clovis High