Stephanie Hill
Kansas City,MO
Summary
Dynamic professional with a proven track record at Bridgeport Apartments, excelling in customer relations and team leadership. Enhanced occupancy rates through innovative leasing strategies while ensuring compliance with housing regulations. Skilled in financial management and problem-solving, adept at optimizing operational costs and fostering community satisfaction.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Bridgeport Apartments
11.2023 - 09.2025
- Assisted in managing daily operations and tenant relations to enhance community satisfaction.
- Coordinated maintenance requests and vendor communications to ensure timely resolutions.
- Implemented new leasing strategies, resulting in improved occupancy rates.
- Supported budget management by tracking expenses and optimizing costs within operational parameters.
- Post payments from different vendors, utilities, and tenants.
- Organized system support, accurate record keeping.
- Monitored compliance with housing regulations and company policies to maintain operational integrity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Specimen Accessioner/Medical Courier
LabCorp
08.2018 - 11.2023
- Accurately labeled and organized specimens for efficient processing and analysis.
- Assisted in maintaining compliance with safety and quality standards during specimen handling.
- Recorded specimen data into laboratory information systems, ensuring accuracy and consistency.
- Collaborated with laboratory staff to streamline specimen intake procedures, enhancing workflow efficiency.
- Go to different hospitals, doctor office for specimens pickup and stat pickups.
Specimen Accession Technician
Quest Diagnostics
06.2015 - 08.2018
- Operated laboratory equipment to ensure accurate testing and analysis.
- Maintained quality control for specimen handling and processing.
- Collaborated with healthcare professionals to coordinate patient sample logistics.
- Enter and verify patient demographics and site locations.
- Receive specimen and enter data into a computer system.
- Prepare samples for laboratory analysis,and transport specimen to other departments.
- measure off any specimen that is needed for testing.
Financial Services Representative
Midwest Nephrology Consultants
07.2012 - 05.2015
- Facilitated patient financial consultations to clarify billing inquiries and insurance coverage options.
- Collaborated with healthcare providers to streamline patient account management processes.
- Analyzed patient accounts to identify discrepancies and initiate timely resolutions.
- Developed training materials for new staff on financial policies and procedures.
- Pre-Certification for new patients and surgical patients.
- Call various insurance company for authorization.
- Review hardship paperwork for patients that's qualified and adjust accounts.
Medical Biller and Coder
HCA Physician Services
01.2003 - 05.2010
- Managed medical billing processes ensuring accurate coding and submission of claims.
- Reviewed patient records to guarantee compliance with insurance policies and regulations.
- Trained new staff on billing software and coding procedures to enhance team efficiency.
- Collaborated with healthcare providers to resolve discrepancies in billing information.
- Call various insurance companies to resolved denied claims.
- Post and repost charges for corrected claims and refiled with appeal letter.
- Identify billing problems from EOB's and claim remits.
Education
No Degree - Business Economics
Penn Valley Community College
Kansas City, MOHigh School Diploma -
Northeast High School
Kansas City, MO05-1983
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Recruiting and interviewing
- Cashier
Software
GPMS & Facet Software
I-Suite Medical System
02-Medical Term System
Cerner Software
Chart Logic EMR
Timeline
Assistant Manager
Bridgeport Apartments
11.2023 - 09.2025
Specimen Accessioner/Medical Courier
LabCorp
08.2018 - 11.2023
Specimen Accession Technician
Quest Diagnostics
06.2015 - 08.2018
Financial Services Representative
Midwest Nephrology Consultants
07.2012 - 05.2015
Medical Biller and Coder
HCA Physician Services
01.2003 - 05.2010
No Degree - Business Economics
Penn Valley Community College
High School Diploma -
Northeast High School