Stephanie Hinrichs
Bruning,Nebraska
Summary
Detail-oriented administrative professional skilled in front-line service, data entry, and office operations. Expertise in managing patient scheduling and registration while maintaining confidentiality and accuracy in recordkeeping. Committed to enhancing customer relations and supporting financial service functions.
Overview
19
19
years of professional experience
Work History
PTF Clerk
United States Postal Service (USPS)
Geneva, Nebraska
03.2024 - Current
- Process customer transactions accurately, handle payments, balance cash, prepare deposits, and follow established procedures for financial accountability.
- Delivered courteous, efficient customer service in busy public-facing environment, addressing inquiries and assisting customers in identifying appropriate services.
- Use point-of-sale and other computer systems to enter information, retrieve records, and complete daily work accurately and efficiently.
- Maintained accurate transaction records, reports, and customer information while safeguarding confidential information to ensure compliance.
- Balanced competing priorities, coordinated with coworkers, and resolved routine customer concerns effectively.
- Maintain organized work areas and inventory records while following organizational policies, procedures, and service standards.
- 34-38 hours per week
Paraprofessional
Meridian Public School
Daykin Elementary, Nebraska
08.2019 - 03.2024
- Delivered consistent support to students, families, teachers, and school staff, enhancing service-oriented environment.
- Safeguarded student information and records with care and confidentiality, ensuring trust and compliance.
- Completed documentation, attendance-related tasks, reports, and other administrative duties accurately and on time.
- Communicated respectfully with staff and families, responded to questions, and helped direct requests to the appropriate person.
- Coordinated materials and daily activities effectively, adapting to changing needs while managing multiple responsibilities.
- Contributed to a safe, welcoming environment by demonstrating patience, professionalism, reliability, and respect.
- 40 hours per week
Veterinary Receptionist
Ridgeview Animal Hospital
Omaha, Nebraska
01.2008 - 01.2011
- Greeted clients, answered phones, scheduled appointments, and directed inquiries to veterinary staff, enhancing client experience.
- Checked clients in and out, processed payments, and maintained accurate client and appointment records to ensure smooth operations.
- Supported daily front-desk operations by managing client information with professionalism and discretion, fostering trust and reliability.
Education
High School Diploma -
Lone Peak High School
Highland, UtahSkills
- Financial Transactions
- Payments, Deposits & Transaction Documentation
- Transaction Processing
- Data Entry & Record Accuracy
- Confidential Records
- Telephone Etiquette & Call Routing
- Scheduling & Coordination
- Administrative Support
- Office support: filing, data entry, document organization, reports, record maintenance, and routine correspondence
- Financial support: cash handling, point-of-sale transactions, drawer balancing, deposits, billing/invoicing, and familiarity with accounts payable/receivable processes
- Organization and Multitasking
- System Navigation
- Problem Resolution
- Customer Service & Patient-Focused Communication
- Communication: professional phone and in-person service, clear information sharing, teamwork, and handling customer concerns with discretion
- Microsoft Word, Excel & Outlook
Timeline
PTF Clerk
United States Postal Service (USPS)
03.2024 - Current
Paraprofessional
Meridian Public School
08.2019 - 03.2024
Veterinary Receptionist
Ridgeview Animal Hospital
01.2008 - 01.2011
High School Diploma -
Lone Peak High School