Stephanie Holcombe
Easley,SC
Summary
Enhanced operational efficiency and customer satisfaction, I leveraged organization skills and a keen eye for quality control at Greenwood Mills Inc. to significantly improve product standards. My expertise in office administration and fostering client relations has consistently driven success and loyalty across diverse roles.
Overview
26
26
years of professional experience
Work History
General Manager
SDS Enterprises
Easley, SC
06.2004 - 06.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Receptionist / Office Manager
Hands on Retreat
Westminster, SC
06.2012 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Quality Control Inspector
Greenwood Mills Inc.
Liberty SC
09.1998 - 05.2004
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained other workers in inspection and testing procedures.
- Investigated customer complaints to take necessary corrective actions.
- Utilized quality control software to track and analyze product data.
Education
Associate Degree In Nursing - Nursing
ECPI University
Greenville, SC04.2010
Associate Of Business Administration - Office Operations
Tri-County Technical College
Pendleton, SC05.2002
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Office administration
- File management
- Document management
Timeline
Receptionist / Office Manager
Hands on Retreat
06.2012 - 03.2024
General Manager
SDS Enterprises
06.2004 - 06.2012
Quality Control Inspector
Greenwood Mills Inc.
09.1998 - 05.2004
Associate Degree In Nursing - Nursing
ECPI University
Associate Of Business Administration - Office Operations
Tri-County Technical College