Stephanie Holland
Birmingham,AL
Summary
Accomplished Manager at UAHSF Department of Pediatrics, adept in strategic planning and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant process improvements. Skilled in conflict resolution and operational oversight, consistently motivated teams to exceed performance goals. Demonstrated proficiency in project management and staff development, contributing to a positive and productive work environment.
Overview
35
35
years of professional experience
Work History
Manager, Professional Business Services
UAHSF Department of Pediatrics
10.2019 - Current
- Oversee day to day operations of all payments.
- Oversee day to day operations of refunds.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients/parents.
- Manage and motivate employees to be productive and engaged in work.
- Maximize performance by monitoring daily activities and mentoring team members
- Streamline workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplish multiple tasks within established timeframes.
Team Lead, Patient Services Coordinator
UAHSF Department of Pediatrics
09.2007 - 10.2019
- Trained new team members on various job tasks.
- Reviewed credit balance accounts and processed refunds for the Pediatric Department.
- Provided excellent customer service to patients.
- Processed payments with credit cards, maintaining accurate records of transactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different positions to provide optimal coverage and meet production goals.
Patient Account Rep II
UAHSF Department of Pediatrics
11.2000 - 09.2007
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Electronically submitted bills according to compliance guidelines.
- Responded to patient, family and external payer inquiries.
Patient Account Representative
DST Health Solutions
01.1998 - 10.2000
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Patient Account Representative
Bessemer Carraway Hospital
05.1997 - 01.1998
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Patient Account Representative
MedPartners
04.1995 - 05.1997
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Electronically submitted bills according to compliance guidelines.
Patient Account Representative
Lloyd Noland Hospital
05.1990 - 04.1995
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
Education
High School Diploma -
Midfield High School
Midfield, AL05-1990
Skills
- Team leadership
- Project management
- Strategic planning
- Performance evaluation
- Staff development
- Conflict resolution
- Time management
- Operational oversight
- Process improvement
Timeline
Manager, Professional Business Services
UAHSF Department of Pediatrics
10.2019 - Current
Team Lead, Patient Services Coordinator
UAHSF Department of Pediatrics
09.2007 - 10.2019
Patient Account Rep II
UAHSF Department of Pediatrics
11.2000 - 09.2007
Patient Account Representative
DST Health Solutions
01.1998 - 10.2000
Patient Account Representative
Bessemer Carraway Hospital
05.1997 - 01.1998
Patient Account Representative
MedPartners
04.1995 - 05.1997
Patient Account Representative
Lloyd Noland Hospital
05.1990 - 04.1995
High School Diploma -
Midfield High School
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