Stephanie Holland
Customer service representative
Auburn,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Westwood Shipping Linez
06.2004 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- + Edit or add your own
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Business Classes
Green River Community College
Auburn, WA09.1981
Skills
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Freight Operations
- Typing Proficiency
- Order Processing
- Managing Multiple Tasks
- Customer Service
- Route Dispatch
- Delivery Scheduling
- Coordination
- Grammar
- Filing
- Proofreading
- Documentation
- 10-Key
- Spreadsheets
Additional Information
I was a customer service rep for Westwood shipping lines My job was import documents from the far east and send the bills to us customs prior to them loading the vessel in the Far East. I also handled the hazardous shipments created a spreadsheet for dispatch and sent all hazardous documents to the shipping thermal in Seattle
Timeline
Customer Service Representative
Westwood Shipping Linez
06.2004 - 12.2022
No Degree - Business Classes
Green River Community College
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