Stephanie Hopkins
Patient Access Navigator
Baton Rouge,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Ochsner Medical Center
Baton Rouge, United States
10.2020 - Current
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Senior Administrative Assistant
City Of Baton Rouge
Baton Rouge, LA
03.2020 - Current
- Coached new employees on administrative procedures, company policies, and performance standards.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated office activities and public events.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Administrative Specialist
City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Baton Rouge, LA
05.2017 - 03.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Business Operations Specialist
American Red Cross
Baton Rouge, LA
10.2013 - 05.2017
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Participated in meetings and fundraising events to help define and achieve organizational objectives.
Business Operations Coordinator
American Red Cross
01.2009 - 10.2013
- Trained new hires, providing information and insight into corporate policies and procedures.
- Recruited, hired, mentored and trained 11 Volunteers on business procedures, policies, duties and customer care methods.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Frequently inspected production area to verify proper equipment operation.
Education
No Degree - Data Entry
Commercial College
Baton Rouge, LANo Degree - General Studies
Southern University And A & M College
Baton Rouge, LAHigh School Diploma -
Plaquemine High School
Plaquemine, LA05.1982
Skills
- Customer Satisfaction
- Payment Processing
- Team Leadership
- Registration Processing
- Team Collaboration
- PCI (Payment Card Industry)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
Ochsner Medical Center
10.2020 - Current
Senior Administrative Assistant
City Of Baton Rouge
03.2020 - Current
Administrative Specialist
City Of Baton Rouge And East Baton Rouge Parish, Louisiana
05.2017 - 03.2020
Business Operations Specialist
American Red Cross
10.2013 - 05.2017
Business Operations Coordinator
American Red Cross
01.2009 - 10.2013
No Degree - Data Entry
Commercial College
No Degree - General Studies
Southern University And A & M College
High School Diploma -
Plaquemine High School
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