Hi, I’m
Stephanie Hopkins
Mechanicville,NY
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
8
years of professional experience
Work History
Chats Lounge-MarriottAlbany, New York
Bartender
10.2021 - 01.2023
Job overview
- Organized and ordered products based on sales and budget
- Guest services, including constructing cocktails, providing food service and always ensuring accuracy and cleanliness
- Managed cash drawers: Counted in and out cash registers during shifts worked establishing accuracy and balance at the end of each shift
- Guaranteed overall guest satisfaction
City Line Bar and GrillAlbany, New York
Shift leader
03.2015 - 09.2021
Job overview
- Assign and oversee employee side work
- Ensure employees complete all assigned tasks fully and properly each shift
- All shifts scheduled as shift leader, included closing the restaurant, where I ensured the cleanliness and restocking of all service areas
- Assisted in the training, supervision, coaching, and performance of new employees
- Led by example on customer service, organization, work ethic and client experience
- Responsible for achieving monthly sales goals where I received rewards for exceeding goals and outstanding performance
- Assigned as server to the larger parties/groups in general and during holiday events, birthday parties, anniversaries
- Many events were scheduled specifically for my shifts/for me
- Cared for many reoccurring (regular) guests
Education
Austin School of Spa Technology, Albany, New York, United States
Associate Degree from Cosmetology
01.2010
University Overview
Austin School of Spa Technology2010...
West Babylon Sr. High School, United States
High School
01.2001
University Overview
West Babylon Sr. High School1998 -2001
Skills
- Guest Satisfaction
- Organizational Skills
- Quality Assurance
- Customer Service Oriented
- Food Service
- Customer Service
- Sales Goals
- Client Relations
- Weddings
- Catering
- Staff Training
- Retail Sales
- Coaching
- Budget
Languages
English - Fluent
References
- Erin Acker-
- Kerri Gaunay-
- Jay Paul Larive-
Awards
Responsible for achieving monthly sales goals where I received rewards for exceeding goals and outstanding performance
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Bartender
Chats Lounge-Marriott
10.2021 - 01.2023
Shift leader
City Line Bar and Grill
03.2015 - 09.2021
Austin School of Spa Technology
Associate Degree from Cosmetology
West Babylon Sr. High School
High School
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