Stephanie House
Nashville,TN
Summary
A creative and detail-oriented Content Coordinator with over a year of experience in content management, seeking to leverage strong writing skills and passion for storytelling to transition to a Copywriter role. Determined to apply my expertise in persuasive writing and digital media to create engaging and informative content.
Overview
4
4
years of professional experience
Work History
Digital Content Coordinator
Journeys
05.2022 - Current
- Supports marketing campaigns by writing and editing compelling headlines and copy for all website advertisements
- Collaborates with cross-functional teams, including designers and analytics specialists, to create content that aligns with brand objectives and to also monitor performance analytics
- Manages content calendar, ensuring timely publication of all website content across 3 sites for the company
- Conducts research on industry trends and competitors to inform content strategy and identify content gaps
- Utilizes multiple software systems such as Salesforce, WordPress, and MarketAgility to manage content for all sites.
Customer Service Representative II
Journeys
05.2019 - 05.2022
- Answered constant flow of customer calls with minimal wait times, and responded to customer requests for order statuses, products, and company information
- Effectively navigated complex solutions, de-escalating conflicts and finding creative solutions
- Consistently met or exceeded performance metrics of call quality
- Provided accurate information about products/services and assisted customers in making informed decisions.
Education
Bachelor of Arts - Mass Communications
Tennessee State University
Nashville, TN12.2021
Skills
- Copywriting
- Content Management
- Editing and Proofreading
- Content Strategy
- Performance Analytics
- Project Management
- Microsoft Office
- File Maker
- Database Maintenance
Timeline
Digital Content Coordinator
Journeys
05.2022 - Current
Customer Service Representative II
Journeys
05.2019 - 05.2022
Bachelor of Arts - Mass Communications
Tennessee State University
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