Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Howard

Tallahassee,FL

Overview

8
8
years of professional experience

Work History

Call Center Representative

Doctors Implants
10.2024 - Current
  • Providing knowledgeable support to patients regarding consultations for medical implants, offering clear guidance and information to ensure patient confidence and satisfaction.
  • Utilizing persuasive communication skills to promote services and secure patient commitment, contributing to the team's sales goals while maintaining a patient-first approach.
  • Efficiently scheduling and coordinating appointments between patients and medical providers, ensuring smooth operations and an exceptional patient experience.

Administrative Assistant

Florida State University
12.2016 - Current
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handling company inquiries, and sorting and distributing mail.

Sephora Beauty Advisor/ Chat Agent

Inktel Contact Center Solutions
03.2023 - 10.2024
  • Identified root cause of inquiries by asking probing questions to determine the best solution.
  • Kept up to date with product/procedural knowledge and assessing industry trends.
  • Maintained proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

File Clerk/Scheduling Coordinator

Dermatology Associates of Tallahassee
09.2019 - 01.2020
  • Acted as the primary file clerk for multiple departments, assisting in organizing and maintaining confidential.
  • Following call center protocol when handling different topics concerning patients.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Education

Associate Degree - Communications

Tallahassee Community College
Tallahassee, Florida

Skills

  • Sales closing
  • Call control
  • Public speaking
  • Written communication
  • Time management
  • Planning and organizing
  • Software proficiency
  • Team building

Timeline

Call Center Representative

Doctors Implants
10.2024 - Current

Sephora Beauty Advisor/ Chat Agent

Inktel Contact Center Solutions
03.2023 - 10.2024

File Clerk/Scheduling Coordinator

Dermatology Associates of Tallahassee
09.2019 - 01.2020

Administrative Assistant

Florida State University
12.2016 - Current

Associate Degree - Communications

Tallahassee Community College

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Stephanie Howard