Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Hurst

Glendale,AZ

Summary

Dynamic professional with a proven track record at State Farm and extensive experience in dental assistance, showcasing critical thinking and active listening skills. Excelled in claims investigation, improving customer satisfaction during crises, and enhancing dental care efficiency. Demonstrated a commitment to high-quality service and decision-making excellence, achieving significant improvements in patient care and operational workflows.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Claims Adjuster

State Farm
01.2024 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Engaged actively in team meetings.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.

Cashier - Team Member

Petsmart
06.2023 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Dental Hygiene Assistant

Garrett Family Dental
03.2019 - 01.2024
  • Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
  • Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
  • Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.
  • Managed patient records diligently, updating charts and notes to accurately reflect treatments provided.
  • Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
  • Aided in the diagnosis of periodontal disease through accurate recording of probing depths during clinical examinations.
  • Prepared patient for x-rays and gathered x-ray films.
  • Managed hygienist schedules with calendaring software to maintain steady patient flow.
  • Enhanced patient comfort with gentle and empathetic chairside manner during appointments.
  • Reduced scheduling conflicts by confirming appointments with patients ahead of time, resulting in improved attendance rates.

Dental Assistant

A Tender Dental
07.2020 - 08.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Dental Assistant

AZ Family Dental
09.2016 - 08.2018
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.

Education

Associate of Arts - Health Studies

Carrington College
12-2022

Dental Assisting

Arizona College
Glendale, AZ
12-2015

Skills

  • Critical thinking
  • Active listening
  • Highly motivated
  • Decision-making
  • Digital X-ray proficiency
  • Oral hygiene education
  • Electronic charting
  • Knowledgeable in Dentrix
  • Dental terminology
  • Patience and empathy

Certification

  • Accredited Claims Adjuster (ACA) - Florida Department of Financial Services or equivalent.
  • Registered Dental Assistant (RDA) - Arizona Dental Board.
  • Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
  • Infection Control Certification (ICE) - Dental Assisting National Board (DANB).

Timeline

Claims Adjuster

State Farm
01.2024 - Current

Cashier - Team Member

Petsmart
06.2023 - 11.2024

Dental Assistant

A Tender Dental
07.2020 - 08.2023

Dental Hygiene Assistant

Garrett Family Dental
03.2019 - 01.2024

Dental Assistant

AZ Family Dental
09.2016 - 08.2018

Associate of Arts - Health Studies

Carrington College

Dental Assisting

Arizona College

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