Stephanie Hutton
Maple Park,IL
Summary
- CAREER OBJECTIVE
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
Work History
BAR MANAGER
VILLAGE TAVERN AND GRILL
05.2023 - Current
- Generated invoices for chargeable events and maintained accurate accounting of invoices billed.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Business Leadership Coach
Crate And Barrel
10.2021 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Assisted with mentoring new employees during and after training
- Remained open to feedback from supervisor and peers to build and improve skills set
- Provided ongoing support to clients as they implemented new strategies and tactics within their organizations for continued growth.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Crate And Barrel
08.2020 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
BARTENDER
Pilot Pete's
08.2016 - 01.2020
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Established standards for personnel performance and customer service
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Hired employees and processed hiring-related paperwork
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to the dining area for wait staff
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Education
Associate of ScienceBuisness -
WILLIAM RAINEY HARPER
IL, IL01.2022
High School Diploma -
HOFFMAN ESTATES HIGH
IL, IL01.2005
Skills
- Staff Management
- Relationship building and management
- Team Development
- Active Listening
- Problem-solving abilities
- Data Entry
References
- Brent Bussen, Workforce Planner, Crate And Barrel, (847) 849-6513, bbussen@crateandbarrel.com, Friend
- Lisa Ottesen, Real Estate Management, LIV Partners, lisa.ottesen@youlivpartners.com, Coworker
- Lindy Olson, Zurich Vice President, Zurich Insurance Company, lindy.olson@hotmail.com, Manager
Timeline
BAR MANAGER
VILLAGE TAVERN AND GRILL
05.2023 - Current
Business Leadership Coach
Crate And Barrel
10.2021 - Current
Customer Service Representative
Crate And Barrel
08.2020 - 10.2021
BARTENDER
Pilot Pete's
08.2016 - 01.2020
Associate of ScienceBuisness -
WILLIAM RAINEY HARPER
High School Diploma -
HOFFMAN ESTATES HIGH
Similar Profiles
Grace MarshallGrace Marshall
Manager at Village Tavern And GrillManager at Village Tavern And Grill
Stephanie HuttonStephanie Hutton
Manager at Village Tavern And GrillManager at Village Tavern And Grill
Deborah GomezDeborah Gomez
Waitress at The Village Tavern and GrillWaitress at The Village Tavern and Grill
Trudy FiliposTrudy Filipos
Security Operations Supervisor- Contracted By- at Allied Universal/Metro OneSecurity Operations Supervisor- Contracted By- at Allied Universal/Metro One
Kylie HolderfieldKylie Holderfield
Animal Care Technician at Anderson HumaneAnimal Care Technician at Anderson Humane