Stephanie Hutton
Maple Park,IL
Summary
- CAREER OBJECTIVE
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
Work History
BAR MANAGER
VILLAGE TAVERN AND GRILL
05.2023 - Current
- Generated invoices for chargeable events and maintained accurate accounting of invoices billed.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Business Leadership Coach
Crate And Barrel
10.2021 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Assisted with mentoring new employees during and after training
- Remained open to feedback from supervisor and peers to build and improve skills set
- Provided ongoing support to clients as they implemented new strategies and tactics within their organizations for continued growth.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Crate And Barrel
08.2020 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
BARTENDER
Pilot Pete's
08.2016 - 01.2020
- Took beverages orders from guests and delivered drinks within reasonable time frames
- Established standards for personnel performance and customer service
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Hired employees and processed hiring-related paperwork
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to the dining area for wait staff
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Education
Associate of ScienceBuisness -
WILLIAM RAINEY HARPER
IL, IL01.2022
High School Diploma -
HOFFMAN ESTATES HIGH
IL, IL01.2005
Skills
- Staff Management
- Relationship building and management
- Team Development
- Active Listening
- Problem-solving abilities
- Data Entry
References
- Brent Bussen, Workforce Planner, Crate And Barrel, (847) 849-6513, bbussen@crateandbarrel.com, Friend
- Lisa Ottesen, Real Estate Management, LIV Partners, lisa.ottesen@youlivpartners.com, Coworker
- Lindy Olson, Zurich Vice President, Zurich Insurance Company, lindy.olson@hotmail.com, Manager
Timeline
BAR MANAGER
VILLAGE TAVERN AND GRILL
05.2023 - Current
Business Leadership Coach
Crate And Barrel
10.2021 - Current
Customer Service Representative
Crate And Barrel
08.2020 - 10.2021
BARTENDER
Pilot Pete's
08.2016 - 01.2020
Associate of ScienceBuisness -
WILLIAM RAINEY HARPER
High School Diploma -
HOFFMAN ESTATES HIGH