Stephanie Iglesias
Los Angeles,CA
Summary
Reliable employee seeking a server position. Offering hard work and dedication to help achieve company's goal with exceptional experience-enhancing customer experiences in foodservice setting. Social, courteous and attentive when serving customers.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Hostess
Denny's Restaurant
12.2021 - 11.2022
- Answered customer questions about hours, seating and menu information.
- Served tables with food and drink orders
- Carried heavy trays
- Supported servers and bussers with keeping dining area ready for every guest.
- Took to-go orders by phone, answered customer questions and informed of accurate wait times and menu information
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Managing customers and finding solutions to provide full customer satisfaction.
Crew Member
Prinkipia Coffee & Tea Room
09.2021 - 11.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked as cashier.
- Became familiar with products to answer questions and make suggestions.
- Prepared all drinks and served to customers.
Referee
Scva
12.2022 - Current
- Promoted good sportsmanship among players.
- Inspected sporting equipment for compliance with safety and event regulations.
- Verified accuracy of score calculations before winners were announced.
- Navigated difficult situations, when there were angry players, families, and coaches
- Worked multiple games and friendly competitions each season for players ranging ages 12-18 boys and girls
- Judged performance in Volleyball sporting events, awarded points and declared winners.
Tutor
Montebello High School
08.2021 - 06.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Volunteer
Heart Of Compassion
09.2018 - 04.2022
- Maintained clean, neat working area, throwing away trash into bins
- Used strong communication skills to convey information to others.
- Helped move food,clothing, and household items into families cars and boxes
Volunteer
Heal The Bay
09.2018 - 01.2020
- Maintained clean, neat and safe beaches to serve program needs.
- Worked in effective ways with my groups to advance with clean up.
- Provided a safe community for friends and families
Education
Associate of Arts - Business
East Los Angeles College
Monterey Park, CA 07.2022 - 06.2024
High School Diploma -
Montebello High School
Montebello, CA06.2022
Skills
- Stress Tolerance
- Assessing Performance
- Decision-Making Skill
- Reactions Awareness
- Good Judgment
- Menu Memorization
- Supply Restocking
- Table Bussing
- Customer Service
- Sales Expertise
- Team Contribution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Referee
Scva
12.2022 - Current
Associate of Arts - Business
East Los Angeles College
07.2022 - 06.2024
Restaurant Hostess
Denny's Restaurant
12.2021 - 11.2022
Crew Member
Prinkipia Coffee & Tea Room
09.2021 - 11.2021
Tutor
Montebello High School
08.2021 - 06.2022
Volunteer
Heart Of Compassion
09.2018 - 04.2022
Volunteer
Heal The Bay
09.2018 - 01.2020
High School Diploma -
Montebello High School
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