Stephanie Islas
Director Of Operations
Downey,CA
Summary
Results-driven Dental Director of Operations with extensive experience overseeing daily operations for multi-specialty dental organizations, including general dentistry and specialty services. Proven expertise in optimizing workflows, driving financial performance, and ensuring regulatory compliance across multiple locations. Skilled in team leadership, provider support, patient experience enhancement, and implementation of systems that improve efficiency, productivity, and profitability. Adept at collaborating with clinical leadership to align operational strategy with high-quality patient care and long-term organizational growth.
Overview
13
13
years of professional experience
Work History
Director of Operations
Donlevy, Estess & Lohiya Oral Surgery Group
Hermosa Beach
10.2024 - Current
- Led development of strategic dental care programs and initiatives.
- Oversaw daily operations of 3 dental practices and ensured compliance with regulations.
- Coordinated training sessions for dental staff on best practices and new technologies.
- Managed budgeting and resource allocation for multiple dental facilities.
- Fostered collaboration among departments to improve service delivery efficiency.
- Implemented quality assurance protocols to enhance patient care standards.
- Evaluated patient feedback to refine service offerings and address concerns.
- Adhered to safety protocols while providing direct patient care.
- Evaluated new equipment purchases for their appropriateness for use within the clinic setting.
- Reviewed patient records regularly to assess quality of care provided by clinicians within the department.
- Provided strategic leadership in the development and implementation of dental programs, policies, procedures, and initiatives.
- Managed personnel in the Dental Department including recruitment, selection, orientation, training and performance evaluation.
- Conducted regular staff meetings to communicate changes in policies or new directives from upper management.
Regional Manager
Creative Dental Partners
Fullerton
07.2022 - 10.2024
Operations Manager
Holistic Dental Arts
Tustin
01.2022 - 07.2022
Office Manager
Dr. Smile Dentistry
San Pedro
12.2020 - 01.2022
Dental Treatment Coordinator
Gentle Dental
Huntington Beach
01.2018 - 06.2020
Intern
Norma Baca D.D.S
Los Angeles
01.2013 - 12.2017
Education
Marymount California University
Rolling Hills, CASkills
- Sales and Marketing Strategies
- Operational Management
- Performance Tracking and Evaluation
- Performance Evaluations
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Documentation and Reporting
- Verbal and Written Communication
- Training and Development
- Employee Coaching and Motivation
- Budget Management
- Goal Setting
- Recruitment and Hiring
- Problem Resolution
- Employee Development
- Onboarding and Orientation
- Multi-Million Dollar P&L Management
- Scheduling and Coordinating
Timeline
Director of Operations
Donlevy, Estess & Lohiya Oral Surgery Group
10.2024 - Current
Regional Manager
Creative Dental Partners
07.2022 - 10.2024
Operations Manager
Holistic Dental Arts
01.2022 - 07.2022
Office Manager
Dr. Smile Dentistry
12.2020 - 01.2022
Dental Treatment Coordinator
Gentle Dental
01.2018 - 06.2020
Intern
Norma Baca D.D.S
01.2013 - 12.2017
Marymount California University