Stephanie Jackson
South Jordan,UT
Summary
A 20 year career as a Retail Manager, demonstrating extensive knowledge in leading and driving revenue growth through retail operations, and building high performing sales and service teams. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset.
Overview
27
27
years of professional experience
Work History
ETL General Merchandise
Target
11.2018 - Current
- Directed multiple departments, including Inbound/Receiving, Flex Fulfillment, Pricing/Presentation, Checkout/Service Advocates, and Specialty Sales teams.
- Lead teams of 10-12 managers across store departments.
- Received exemplary recognition for overseeing inventory management, receiving, breaking down, stocking, and backroom organization with special emphasis on cleanliness and safety compliance.
- Communicated effectively with team members and leaders to positively shape a culture, which motivated and engaged them.
- Consistently drove sales growth by exceeding Specialty Sales metrics laid out by Target regional sales leadership.
Customer Service Manager
Wasatch Shadows Nursery
01.1998 - 11.2018
- Regularly implemented and instructed employees on sales and customer service metrics set forth by company management.
- Built and maintained merchandise displays to increase visual appeal on the sales floor and drive store traffic.
- Actively listened to client needs, researched and found creative solutions, and enabled special requests through personal orders.
Education
Bachelor of Arts - Art History
University of Utah
Salt Lake City, UT05-2003
Skills
- Developed leadership teams
- Effective scheduling for 60 team members
- Coaching, mentoring, and performance management
- Sales promotion execution
- Professional communication skills, both written and verbal
- Proficient in microsoft office, time & attendance, and net promoter score software
- Manager Food Safety certified
- Utah Alcohol Sales certified
- Crown/Wave equipment certified
- Creative problem-solving
Timeline
ETL General Merchandise
Target
11.2018 - Current
Customer Service Manager
Wasatch Shadows Nursery
01.1998 - 11.2018
Bachelor of Arts - Art History
University of Utah
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