Stephanie Jackson

Hinesville,GA

Summary

Dependable and customer-focused professional with 13 years of experience in customer service, administrative support, and healthcare-related military operations. Seven years of U.S. Army experience with strong attention to detail, confidentiality, communication, documentation, and following established procedures. Experienced working with patients/customers, medical personnel, records, and computer systems. Seeking to bring strong service and organizational skills to the Patient Access Representative I position.

Overview

years of professional experience

Work History

Healthcare / Administrative Support

United States Army

01.2019 - 01.2026

Provided professional customer and patient-facing support in a military healthcare environment.
Communicated with patients, medical staff, coworkers, and leadership while maintaining professionalism and confidentiality.
Maintained accurate documentation and handled sensitive information in accordance with established policies and procedures.
Used computer systems and administrative processes to document information, complete required tasks, and support daily operations.
Managed multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Followed strict standards, procedures, and privacy requirements and worked effectively as part of a team.
Provided dependable service to Soldiers and other customers while resolving routine questions and directing issues appropriately.

Customer Service / Retail Operations

Walmart

01.2013 - 01.2019

Delivered courteous and professional customer service in a high-volume environment.
Assisted customers with questions, transactions, concerns, and general service needs.
Handled cash, records, and routine administrative tasks accurately and responsibly.
Used computer and point-of-sale systems while maintaining attention to detail and accuracy.
Worked collaboratively with coworkers and management to keep operations efficient and customer-focused.
Resolved routine customer concerns professionally and escalated issues when appropriate.

Education

High School Diploma - undefined

Skills

Patient/customer service
Registration and data entry
Clerical and administrative support
Telephone etiquette
Computer and office technology
Confidential information handling

Medical terminology exposure
Documentation and records management
Problem solving
Professional communication
Team collaboration
Attention to detail

ADDITIONAL QUALIFICATIONS

Typing and basic computer skills
No professional license or certification required for target position
Available for PRN scheduling; schedule availability can be discussed during interview

COVER LETTER

08/25/2026
Hiring Manager
Liberty Regional Medical Center
Hinesville, GA
Patient Access Representative (PRN)
Dear Hiring Manager
I am excited to apply for the Patient Access Representative I (PRN) position with Liberty Regional Medical Center. With seven years of U.S. Army experience and six years of customer service experience with Walmart, I have developed strong communication, organization, computer, and customer-service skills that I believe would allow me to contribute immediately to your Patient Access team.
During my Army career, I worked in an environment where accuracy, professionalism, confidentiality, and following established procedures were essential. My experience included working with patients and medical personnel, maintaining documentation, handling sensitive information, and communicating with people from a variety of backgrounds. I am comfortable working in fast-paced environments while staying organized and attentive to detail.
My six years with Walmart strengthened my ability to provide excellent customer service, answer questions, resolve concerns, operate computer systems, and work effectively with a team. These experiences have prepared me to interact professionally with patients, visitors, medical staff, and other departments while helping ensure that each person receives efficient and respectful service.
I am particularly interested in this opportunity because it combines healthcare, customer service, and administrative responsibilities. I would welcome the opportunity to bring my reliability, strong work ethic, and experience to Liberty Regional Medical Center.
Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills can support your Patient Access team.
Sincerely
Stephanie Jackson
706-505-4387
Aribracam14@gmail.com