Stephanie James
Middletown,OH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Frisch's Big Boy
Middletown, OH
01.2023 - 10.2024
- Provided exceptional customer service to enhance guest experiences.
- Learned food safety protocols and adhered to health regulations consistently.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Warehouse Associate
Kohl's Warehouse
Monroe, OH
03.2021 - 12.2022
- Trained new employees on safety protocols and standard operating procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Crew Member
Taco Bell
Lebanon, OH
01.2016 - 02.2018
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Trained new crew members on operational procedures and best practices.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Crew Member
Wendy's
Lebanon, OH
02.2014 - 10.2015
- Conducted regular quality checks to ensure food preparation met company standards, health regulations and customer expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Cook
Burger King Resturants
Lebanon, OH
06.2013 - 05.2014
- Prepared and cooked menu items following established recipes and quality standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Crew Member
McDonald's Restaurant
Waynesville, OH
10.2010 - 01.2012
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Certificate - Customer Service
Sinclair Community College
Hamilton, OH10-2017
High School Diploma -
Lebanon High School
Lebanon, OH06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- High volume dining
- Point of sale operation
- Order management
- Server training
- Excellent communication
- Problem-solving
- Food safety
- Multitasking and organization
- Point of sale (POS) system operations
Certification
- Customer Service Training - 2017
Languages
English
Spanish
Timeline
Server
Frisch's Big Boy
01.2023 - 10.2024
Warehouse Associate
Kohl's Warehouse
03.2021 - 12.2022
Crew Member
Taco Bell
01.2016 - 02.2018
Crew Member
Wendy's
02.2014 - 10.2015
Cook
Burger King Resturants
06.2013 - 05.2014
Crew Member
McDonald's Restaurant
10.2010 - 01.2012
Certificate - Customer Service
Sinclair Community College
High School Diploma -
Lebanon High School