Stephanie Jarrett
Customer Experience Manager
Portland,OR
Summary
Experienced bridal sales and consulting leader with over 12 years in the industry. Demonstrated expertise in customer service, conflict resolution, and team building. Known for reliability, dependability, and loyalty. Seeking new opportunities for growth and advancement.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Charlotte's Weddings
Portland, United States
12.2021 - Current
- Managed escalated customer issues and resolved conflicts promptly.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Drove customer escalations to resolution by engaging directly with clients.
- Point person for all customer service complaints, interpersonal conflict resolution, and problem-solving.
- Monitored customer service performance metrics and created reports for senior management review.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Maintained accurate records of all interactions with customers including call logs, emails, and online chats.
Senior Stylist
Charlotte's Weddings
Portland, United States
06.2016 - Current
- Senior Bridal Stylist with the highest sales percentage and highest volume of clients
- Consistent sales percentage of 75% or higher every month.
- Assigned VIP clients.
- Responsibilities of an entry-level stylist include acquiring more clients and maintaining a sales percentage of 50% for bridal sales for the month.
- Strong listening and communication skills to perceive what a bride wanted and exceed expectations by interpreting what the client needed.
- Assessing personalities and group dynamics of brides and their parties, and how to appeal to and relate with multiple types of people.
- Assisted brides in selecting the perfect wedding gown for their special day.
- Provided styling advice to brides and offered suggestions for accessories such as veils, tiaras, and jewelry.
Education
Some College (No Degree) - English Education
Texas Tech University
Lubbock, TXSkills
- Conflict Resolution
- Relationship Building
- Customer Empathy
- Customer experience management
- Team Leadership
- Problem-solving aptitude
- Sales Team Development
- Interactive teaching and learning
Accomplishments
- Key Speaker (2022 - 2024) - Justin Alexander National Training Summit
- Top National Stylist of the Year (2019) - Do You Speak Bride National Stylist Training and Education
Professional References
- Krysta York, CEO- Charlotte's Weddings: E: krysta@charlottesweddings.com, P: (503) 804-6965
- Lindsey O'Halloran, Operations Manager-Charlotte's Weddings: E: indsey@charlottesweddings.com, P: (971) 235-7236
Personal References
- Bethany Spence, Friend: E: bluebgs@gmail.com, P: (509) 521-8682
- Serena Hamilton, Peer: E:serena@buriedmooncounseling.com, P: (971) 306-5060
Timeline
Customer Experience Manager
Charlotte's Weddings
12.2021 - Current
Senior Stylist
Charlotte's Weddings
06.2016 - Current
Some College (No Degree) - English Education
Texas Tech University
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