Stephanie Jasso
Oxnard
Summary
Proficient Patient Service Representative recognized for strong organizational skills and effective patient management. Focused on maintaining confidentiality and enhancing clinic operations through teamwork and proactive communication. Prepared to drive improvements in patient flow and satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Clinicas Del Camino Real
Oxnard
07.2024 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries through phone and in-person communication.
- Maintained accurate patient records in electronic health systems.
- Coordinated insurance verification and eligibility checks for patients.
- Provided education on services offered at community health clinics.
- Collaborated with healthcare providers to ensure efficient patient flow.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Utilized technology and specialized software to maximize productivity.
Patient Care Technician
Family Vision Center
Ventura
08.2022 - Current
- Assisted with patient care and eye exams by managing patient records and supporting patient flow.
- Leveraged computer to perform appointment book scheduling procedures.
- Greeted incoming patients by conducting pretests, documentation and intake.
- Adapted to various examination scenarios, remaining personable with patients and staff.
- Conducted tests to aid optometrists in accurate diagnosis and treatment for patients.
- Handled and filed patient records in accordance with practice standards and HIPAA.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Updated patient records, medical histories, and contact information for traceability.
- Scheduled patients for exams and screenings.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Balanced and posted payments to accounts and verified patient eligibility for services.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Communicated with others to obtain and verify eligibility information.
- Experienced with social media and communications platforms.
Lash Lead Receptionist
Amazing Lash Studio
Oxnard
02.2020 - 10.2022
- Responded quickly to meet customer needs and resolve problems.
- Utilized scheduling software to organize work and keep track of daily tasks.
- Used inventory management software to track products in salon and determine when to reorder.
- Discussed options for lash styles to best suit facial features and preferences.
- Educated clients on proper aftercare for new lashes.
- Updated and maintained customer information records such as beauty services provided.
- Scheduled client appointments.
- Operated cash registered to receive payments from patrons.
- Shared expert product knowledge and demonstrated custom-fit solutions.
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look.
- Promoted new products with events to boost sales and prospective customers.
- Stocked shelves, cleaned floors and organized sales areas.
- Developed and maintained strong relationships with clients to promote loyalty.
- Took inventory or examined merchandise to identify items needing reordering or replenishment.
- Attended meetings to learn about new beauty products and trends.
- Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Watched for and recognized security risks and thefts.
- Exchanged merchandise for customers and accepted returns.
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.
- Answered questions regarding store and merchandise.
Prestige Beauty Advisor
Ulta Beauty
Oxnard
06.2018 - 02.2020
- Greeted patients, family members and other visitors at hospital entrance, offering information or directions.
- Delivered gifts to patients, bringing cheer and boosting morale.
- Provided friendly and patient assistance to visitors at the hospital front desk.
- Answered phones, took messages and forwarded callers to appropriate departments or voicemail.
- Assisted staff with administrative tasks such as filing and data entry.
- Prepared charts and pre-admission consent forms.
- Referred patients to appropriate health care services or resources.
- Updated and entered patient information into computer system.
Hospital Volunteer
Dignity Health
Oxnard
01.2015 - 08.2016
Education
High School Diploma -
Condor High School
Oxnard, CASkills
- Appointment scheduling
- Insurance verification
- Customer relationship management
- Administrative support
- Confidentiality compliance
- Team collaboration
- Bilingual
Languages
Spanish, Bilingual
Timeline
Patient Service Representative
Clinicas Del Camino Real
07.2024 - Current
Patient Care Technician
Family Vision Center
08.2022 - Current
Lash Lead Receptionist
Amazing Lash Studio
02.2020 - 10.2022
Prestige Beauty Advisor
Ulta Beauty
06.2018 - 02.2020
Hospital Volunteer
Dignity Health
01.2015 - 08.2016
High School Diploma -
Condor High School