Stephanie Jensen
Herzog Coatings
Ottertail,MN
1
Certification
28
years of professional experience
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving owner. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Executive Assistant
2 Years 5 Months- Facilitated communication and improved business processes by responding to emails and correspondence.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed and reviewed filing and office systems.
- Performed routine banking transactions and bookkeeping tasks efficiently.
- Coached new employees on administrative procedures, company policies and performance standards.
- Trained new employees on administrative procedures, company policies, and performance standards to ensure smooth onboarding.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Managed employee attendance records, processed payroll, and coordinated ordering of materials for sites.
- Provided safety kits to construction personnel, fully complying with job site safety protocols.
Administrative Secretary
2 Years 1 Month- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Prepared and distributed team communications to improve collaboration and boost morale.
- Streamlined organizational systems for payment collections, AP/AR, deposits, and recordkeeping to enhance accuracy.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Adjusted job assignments and schedules to respond to changing business needs while considering processes and employee capabilities.
- Approved regular payroll submissions for employees.
Front of House Manager
8 Years 11 Months- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guest concerns and ensured satisfaction through effective issue management.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Fostered positive team environment by promoting teamwork and respect aligned with company mission.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Performed cash handling activities and secured nightly bank deposits.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Executed event planning from concept to completion, managing inquiries, budgets, and customized menu design.
District Manager
3 Years- Established strong relationships with store and field leadership to enhance collaboration and operational success.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Collaborated with district managers to implement strategies that increased performance and boosted circulation volumes and sales.
- Enhanced operational standards and streamlined personnel moves and merchandising strategies to support overall district goals.
District Manager
7 Years 5 Months- Cultivated strong relationships with store and field leadership to enhance collaboration and performance.
- Supervised 7 locations, ensuring adherence to high-quality operational standards and enhancing customer experience.
- Improved operational standards, personnel moves, and merchandising strategies.
- Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.
- Enhanced operational standards and optimized personnel moves and merchandising strategies to align with business goals.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Spearheaded routine operations and special program initiatives for the regional group.
- Led store managers in staffing, scheduling, and daily execution standards
- Directed district operations to maintain consistent performance across multiple locations
- Coached managers on compliance, customer service, and operational procedures
- Evaluated district results and adjusted priorities to support business goals
- Resolved escalated operational issues and reinforced leadership expectations
- Developed high-performing teams through ongoing training and performance feedback
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
1 Month- Set clear expectations and created a positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited the establishment's earnings to bank.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained facility and grounds to present a positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Restaurant Supervisor
2 Years 10 Months- Coordinated team members with a focus on productivity, efficiency, and enhancing customer experience.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day.
- Oversaw operations at 5 locations to ensure compliance with company standards. to enforce high-quality standards of operation.
Education
No Degree
High School Diploma
Skills
Invoice Preparation
Inquiry Response
Reports and Financial Statements
Calendar and Scheduling Software
Document Filing and Retrieval
Travel Arrangement Coordination
Visitor Greeting
Administrative Oversight
Bookkeeping and Basic Accounting
Excel Spreadsheets
Confidentiality and Discretion
Proper Phone Etiquette
Human Resources Law
Office Supplies and Inventory
Operating Procedures
Goal Minded
Certification
- CNP - Certified Notary Public
Timeline
Executive Assistant
Herzog Coatings
10.2019 - 03.2022Read More
Administrative Secretary
Jet Black
09.2017 - 10.2019Read More
Front of House Manager
Cafe 116
09.2009 - 08.2018Read More
District Manager
RGT Management
07.2006 - 07.2009Read More
District Manager
Wendys International
01.1999 - 06.2006Read More
General Manager
McDonald's Restaurant
12.1997 - 01.1998Read More
Restaurant Supervisor
Busken Bakery
03.1994 - 01.1997Read More
Eastern Michigan University
No Degree
Read More
Lakota High School
High School Diploma
Read More