Stephanie Johnson
Property Manager
Chicago Heights,IL
Summary
Positive and diligent management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Efficient in demonstrating operational and leadership skills. Offering 10+ years of property management experience paired with goal-oriented and performance-minded approach.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Property Manager
Strata Management
Chicago, IL
12.2019 - Current
- Liaison between landlords and tenants for a portfolio of 75 multi-family scattered site Class B properties with over 150 market and affordable rate units properties, representing approximately $100,000 in monthly rent and fees
- Monitored timely receipt and reconciliation of rent collections, assisted residents acquire rental assistance as needed. Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed, reviewed and submitted property operating and capital budgets. Decreased operating costs 30% by implementing cost control procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Leasing Manager
BAYSHORE PROPERTIES
Griffith, IN
09.2017 - 09.2018
- Leasing manager for a 1337 unit apartment community, ensured timely processing of applications, training for leasing staff and all marketing efforts
- Supervised a team of 5 leasing consultants to ensure maximum occupancy of 100% of rental units at all times and high renewal rate
- Developed annual operating budgets and forecasts, as well as rental and marketing plans
- Maintained customer satisfaction with forward-thinking strategies focused on addressing residents needs and resolving concerns
Property Manager
ROCO REAL ESTATE
Merrillville, IN
11.2015 - 11.2016
- Managed a conventional 360 unit apartment complex in NWI
- Assisted in leasing efforts that resulted in the property's occupancy growth from 84% to 95%; Collection efforts increased from 75% to 91%
- Maintained property and amenities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Property Manager
KINZIE REALTY LLC
Evanston, IL
03.2011 - 03.2014
- Managed 3 large market rate properties in the Hyde Park Neighborhood, all maintained a 90% or more occupancy during tenure
- Collected monthly deposits & rents and oversaw eviction proceedings as needed
- Scheduled maintenance and repairs; Resolve emergency maintenance issues promptly, Conducted property inspections and renewal paperwork for all residents
- Developed annual operating budgets and forecasts, as well as sales, marketing plans and verified that all customer concerns were handled promptly and appropriately.
Education
Bachelor's degree - Business Management- Information Technology
Western Governors University
11.2022 - 01.2024
Certificate in Entrepreneurship - Entrepreneurship
Cornell University
Ithaca, NY 06.2022 - 06.2022
Associate's degree - Business Administration
Grantham University
Lenexa, KS 08.2011 - 03.2012
IL Leasing License -
Coldwell Banker Real Estate School
07.2020 - 08.2020
Skills
Problem-Solving
Marketing, Sales and Negotiation
Maintenance and Some Construction Knowledge
Daily Usage of Yardi, Buildium, LeadSimple and other CRMs
Time Management and Supervisory Experience
Customer Service, Product/Customer Knowledge
Affordable housing programs/Multi Family and Fair Housing knowledge
Timeline
Bachelor's degree - Business Management- Information Technology
Western Governors University
11.2022 - 01.2024
Certificate in Entrepreneurship - Entrepreneurship
Cornell University
06.2022 - 06.2022
IL Leasing License -
Coldwell Banker Real Estate School
07.2020 - 08.2020
Property Manager
Strata Management
12.2019 - Current
Leasing Manager
BAYSHORE PROPERTIES
09.2017 - 09.2018
Property Manager
ROCO REAL ESTATE
11.2015 - 11.2016
Associate's degree - Business Administration
Grantham University
08.2011 - 03.2012
Property Manager
KINZIE REALTY LLC
03.2011 - 03.2014