Stephanie Johnson
Peas And Carrots Hospitality
Lake Orion,MI
21
years of professional experience
Hospitality Professional experienced in serving, banquet service, and team leadership. Delivered positive guest experiences through effective communication, multitasking, and training of new staff. Managed busy dining rooms while ensuring high-quality service and efficient cash handling.
Work History
Server
5 Years 2 Months- Delivered attentive table service, accurately relayed orders, and resolved guest needs promptly
- Coordinated with kitchen and bar staff to ensure timely food and beverage delivery
- Maintained menu knowledge to answer questions and recommend items confidently
- Processed payments, balanced tabs, and handled cash and card transactions accurately
- Monitored dining room flow, prioritized tables, and supported smooth service during busy periods
- Set up and reset tables efficiently to maintain clean, welcoming guest areas
- Trained new servers on service standards, menu details, and workflow expectations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
9 Years 4 Months- Directed daily operations to maintain production flow, safety compliance, and quality standards.
- Coordinated cross-functional teams to resolve workflow issues and improve on-time delivery.
- Implemented process improvements that reduced waste and strengthened operational consistency.
- Reviewed staffing needs and assigned resources to meet changing production demands.
- Trained supervisors and team members on procedures, quality expectations, and safety practices.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Banquet Server
7 Years 1 Month- Served plated meals and beverages with precise timing, maintaining smooth service flow throughout events.
- Anticipated guest needs, responding promptly to requests and resolving service issues professionally.
- Communicated with kitchen staff to coordinate menu delivery, special requests, and course pacing.
- Coordinated banquet room setup, arranging tables, chairs, linens, and service stations to event specifications.
Education
Associate of Science - Engineering
Skills
Exceptional customer service
Hospitality expertise
Menu memorization
Safe food handling
Food safety practices
High volume dining
Food running
Table busing
Allergy awareness
Cash handling
Upselling techniques
Guest engagement
Professional appearance
Strong work ethic
Client relations
Accomplishments
Top sale everywhere I go
Timeline
Server
Peas And Carrots Hospitality
08.2021 - CurrentRead More
Manager
Ground Effects Inc.
05.2012 - 09.2021Read More
Banquet Server
Motor City Casino And Hotel
05.2005 - 06.2012Read More
ITT Technical Institute
Associate of Science from Engineering
Read More