Stephanie Johnston
East Moline,IL.
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Divvy Dose/UnitedHealthCare Company
Davenport, Iowa
05.2021 - 05.2022
- Onboarding new employees
- Motivated and trained employees to maximize team productivity
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Provided feedback and implemented corrective actions
- Interviewing/Hiring
- Supervised 15-20 employees
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager of Sales
AT&T
Davenport, Iowa
10.2019 - 05.2021
- Direct Sales (Mobility, TV, Accessories, and managed services)
- Resolved customer billing, service complaints, and technical issues
- Exceeded all Sales Goals Monthly in top 10%
Assistant Manager
AT&T
Davenport, Iowa
11.2007 - 10.2019
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
- Scheduled all Lead training for floor support
- Created employee schedules to align coverage with forecasted demands
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Developed quality employees within call center to take over leadership positions
- Monitored office calendars to plan meetings and activities
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
High School Diploma -
United Township High School
East Moline, IL06.1998
Some College (No Degree) - X-Ray Technician
Blackhawk College
Moline, IL.Skills
- Motivational Leadership
- Time Management
- Employee Development
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
- Research and Analytical Skills
- Administrative Procedures
- Customer Loyalty
- Performance Tracking and Evaluations
Additional Information
- Achievements and Awards: AT&T 2018 Summit Award - Highest Award for organization given to the top 5% for overall job performance
Timeline
Operations Supervisor
Divvy Dose/UnitedHealthCare Company
05.2021 - 05.2022
Manager of Sales
AT&T
10.2019 - 05.2021
Assistant Manager
AT&T
11.2007 - 10.2019
High School Diploma -
United Township High School
Some College (No Degree) - X-Ray Technician
Blackhawk College
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