Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Stephanie Jones
Operations Specialist
Wilmington,DE
Summary
Overview
15
years of professional experience
Work History
Omni Cable
Operations Specialist
02.2023 - Current
Job overview
- Gather invoices, photos, Bills of lading, and customer details to provide breakdowns for claims files
- Communicate via email, telephone, and Microsoft Teams to provide updates on status of claims to other departments and freight forwarders until claim is resolved
- Educate Sales teams on claims process and timeline
- Work with RMA team to arrange for damaged freight to be returned to shipping warehouse
- Audit 21 warehouses monthly to check for shipping and packing errors.
- Provide monthly spreadsheet and findings report with photos that explain shipping and packing errors
- Work with District Managers to update shipping SOP's
Express Employment Professionals
Data Entry
04.2022 - Current
Job overview
- Took orders via email, and entered them into the system with extreme accuracy
- Entered data into OmniPro and Rubicon system according to formatting standards
- Maintained ongoing communication with relevant departments to confirm accurate data delivery
Health Advocate
Customer Care Associate
06.2019 - 05.2022
Job overview
- Answered approximately 70 incoming calls from members regarding their healthcare questions
- Build a rapport with callers using a friendly, courteous and professional manner
- Verify and collect demographics and update systems as necessary
- Determine and execute the best resolution to assist members based on their needs or request
- Connect members to appropriate areas both internally and externally
Aeroteck
Customer Service Representative
09.2018 - 03.2019
Job overview
- Handle inbound calls with questions regarding loan applications and status
- Process credit card payments
- Send email correspondence to clients
- Train new employees on products and policies
Estes Express Lines
Customer Service Representative
01.2017 - 09.2018
Job overview
- Answer telephones with heavy call volumes and direct calls with accuracy
- Responsible for checking in drivers
- Enter data into the dispatch system
- Conduct imaging and scanning of bills of lading and other documents
- Enter delivery manifest data
MediciGlobal
Site Relation Representative
01.2014 - 02.2017
Job overview
- Contact study sites to verify site status
- Communicate with the call center on changes with the sites
- Determine how well sites are performing
- Comply with HIPPA rules and regulations to ensure patient privacy
- Train study coordinators on pull through process and portal
Reimbursement Technologies, Inc, RTI
Patient Service Representative
12.2008 - 02.2011
Job overview
- Answer over 100 incoming calls daily from patients and attorneys to resolve problems and answer questions
- Handles customer issues and complaints to ensure customer satisfaction
- Partner with collection agencies to update patient accounts
- Understanding payor rules and regulations
Education
DPT Business SchoolPhiladelphia, PA
Certificate from Certificate in Medical Billing & Coding 2008-2008
01.2008
University Overview
Skills
- Data Verification
- Collecting Information
- Data Review
- Client Correspondence
- Customer Care
- Maintaining Database Information
- Updating Client Data
- Proofreading
- Audit reporting
- Logistics Management
- Written Communication
- Time Management
Timeline
Operations Specialist
Omni Cable
02.2023 - Current
Data Entry
Express Employment Professionals
04.2022 - Current
Customer Care Associate
Health Advocate
06.2019 - 05.2022
Customer Service Representative
Aeroteck
09.2018 - 03.2019
Customer Service Representative
Estes Express Lines
01.2017 - 09.2018
Site Relation Representative
MediciGlobal
01.2014 - 02.2017
Patient Service Representative
Reimbursement Technologies, Inc, RTI
12.2008 - 02.2011
DPT Business School
Certificate from Certificate in Medical Billing & Coding 2008-2008
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