Stephanie Jones
Jackson,MS
Summary
Energetic and determined Teacher Assistant with 6 years career experience in elementary, Middle, and High
Schools. Creative motivator with exceptional skills in communication, time management, and multitasking. Highly
adept in classroom management and crisis aversion techniques.
Overview
2
2
years of professional experience
Work History
Office Manager
Sirius Technical Services
, MS
05.2019 - 09.2019
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries for approximately 33 customers per day
- Reviewed and balanced daily bank deposits and deposit report
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Developed correspondence letters, memos and emails
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Coordinated with referring facilities to meet standards for follow-up processes
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Office Assistant
EMI Staffing
Jackson, MS
01.2018 - 08.2018
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records for 25 customers daily
- Worked with upper management to complete complex projects on tight budgets within specific timelines
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Maintained staff directory and company policy handbook for human resources department
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
Office Assistant
Staffers Inc
Jackson, MS
01.2019 - 01.2003
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Recommended products to customers and suggested other options if preferred product was unavailable
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Educated customers how to use company systems, complete forms and obtain desired services
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action
- Contacted customers to return routine and general calls promptly
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Assisted call-in customers with questions and orders
- Answer customer telephone calls promptly to avoid on-hold wait times with averaging 30 calls daily
Education
Bachelor of Science - Business Administration And Management
Belhaven University
10.2004
Criminal Justice
Some College
08.1994
Associate of Arts - Criminal Justice
Hinds Community College
05.1994
High School Diploma -
Provine High School
08.1989
Jackson State University
Skills
- Lesson planning
- Classroom management
- Time management
- Learning styles
- Test administration
- Organization
- Preparation
- Strong communication and
- Listening skills
Timeline
Office Manager
Sirius Technical Services
05.2019 - 09.2019
Office Assistant
Staffers Inc
01.2019 - 01.2003
Office Assistant
EMI Staffing
01.2018 - 08.2018
Bachelor of Science - Business Administration And Management
Belhaven University
Criminal Justice
Some College
Associate of Arts - Criminal Justice
Hinds Community College
High School Diploma -
Provine High School
Jackson State University
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