SHELBY COOPER
MI
Summary
Enthusiastic and detail-oriented graduate with a strong foundation in psychology and experience in client services, administrative support, and team collaboration. Possesses excellent communication skills, a proactive approach to problem-solving, and a strong commitment to fostering a positive work environment. Eager to leverage academic knowledge of human behavior and organizational principles, along with well-honed interpersonal skills, to contribute effectively in an entry-level Human Resources role. Currently preparing for SHRM-CP certification to deepen understanding of HR best practices and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Post-Closing
Madison Settlement Services
04.2024 - Current
- Coordinate the post-closing process for residential and commercial transactions, ensuring all documents are reviewed, signed, and filed accurately.
- Train new employees for the post-closing role by developing comprehensive training materials, creating reference guides, and offering ongoing support to ensure their success.
- Liaise with clients, lenders, and title companies, providing support and timely responses to inquiries, fostering positive client relations.
- Maintain meticulous records in compliance with regulatory requirements, enhancing operational efficiency and supporting team compliance.
- Developed strong attention to detail and organizational skills by managing high volumes of documents and multi-step processes.
Escrow Processor
Parks Title
08.2023 - 11.2023
- Reviewed and prepared escrow documents, ensuring all client information was accurate and in compliance with regulatory standards.
- Supported escrow officers in managing files, scheduling signings, and communicating with stakeholders to coordinate successful transactions.
- Assisted in streamlining document workflows, contributing to a 20% reduction in processing time.
Escrow Assistant
Platinum First Title
08.2022 - 05.2023
- Managed administrative tasks such as file maintenance, data entry, and updating records in escrow software.
- Communicated effectively with clients, resolving inquiries with professionalism and maintaining confidentiality.
- Strengthened client service skills and attention to detail by working directly with escrow officers to facilitate smooth transactions.
Escrow Officer
Epic Title Services, LLC
03.2022 - 06.2022
- Led escrow transactions from start to finish, overseeing document preparation, funds disbursement, and compliance with regulatory guidelines.
- Built and maintained relationships with clients, realtors, and lenders, ensuring smooth and timely processing of escrow files.
- Demonstrated leadership in training and supporting junior team members, fostering a cooperative and efficient work environment.
Post-Closer
Madison Settlement Services
04.2021 - 03.2022
- Training: training new employees for the post-closing position, creating training and reference material, and providing support for success
- Closing Packages: auditing signed title and lender packages to ensure all documents are signed, dated, initialed, and notarized properly
- Recording: Submitting real estate documents for county recording to provide constructive notice of real property sale and transfer
- Title Insurance: issuing lender and owner title insurance policies according to terms in purchase agreements
Education
Bachelor of Arts - Psychology
Oakland University
Associate of Arts - International and Global Studies
Macomb Community College
Skills
- Interpersonal Communication: Experienced in client interactions, building rapport, and addressing concerns with empathy and professionalism
- Document and Records Management: Proficient in managing and organizing high volumes of documents in compliance with legal and regulatory standards
- Organizational Skills: Skilled at prioritizing tasks, managing deadlines, and maintaining meticulous attention to detail
- Technical Proficiency: Proficient in MS Office Suite (Word, Excel, Outlook) and experienced with industry-specific software for escrow and settlement services
- Adaptability: Thrives in fast-paced environments, adept at learning new systems and processes quickly
Membership
- SHRM
- OakMac SHRM
Certification
- SHRM-CP Certification (Exam Scheduled: February 2025)
Timeline
Post-Closing
Madison Settlement Services
04.2024 - Current
Escrow Processor
Parks Title
08.2023 - 11.2023
Escrow Assistant
Platinum First Title
08.2022 - 05.2023
Escrow Officer
Epic Title Services, LLC
03.2022 - 06.2022
Post-Closer
Madison Settlement Services
04.2021 - 03.2022
- SHRM-CP Certification (Exam Scheduled: February 2025)
Bachelor of Arts - Psychology
Oakland University
Associate of Arts - International and Global Studies
Macomb Community College
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