Stephanie Jones
Britton
Summary
Organized Receptionist with experience in front desk operations, including customer inquiries and appointment scheduling. Strong communication skills foster clear interactions with clients and team members. Enhanced office processes to improve workflow and client satisfaction while maintaining a welcoming atmosphere and managing multiple tasks.
Overview
2
2
years of professional experience
Work History
Receptionist
Hampton Inn By Hilton
Dundee
11.2023 - 05.2025
- Greeted and directed visitors, enhancing customer experience and fostering a welcoming environment.
- Resolved client inquiries and complaints with professionalism and empathy, maintaining a positive company image
- Processed payments and managed billing inquiries, achieving accurate and timely resolution of client issues.
- Trained new administrative staff on office protocols and software tools, facilitating a seamless transition.
Waitress
Red Lobster
Monroe
11.2022 - 06.2023
- Greeted new customers, discussed specials, and took drink orders.
- Greeted customers, discussed specials, and took drink orders to enhance dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Displayed enthusiasm and promoted excellent service, leading to increased customer referrals and walk-in business.
- Maintained cleanliness of dining area by bussing tables and resetting for patrons to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collected payments and balanced cash receipts to ensure accurate cash drawer management.
Education
GED -
Dundee High School
Dundee, miSkills
- Customer service
- Office management
- Payment processing
- Attention to detail
- Conflict resolution
- Staff training
Timeline
Receptionist
Hampton Inn By Hilton
11.2023 - 05.2025
Waitress
Red Lobster
11.2022 - 06.2023
GED -
Dundee High School