STEPHANIE JORDAN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Loan Servicing Representative
FLAGSHIP FINANCIAL GROUP
Tempe, Arizona
10.2016 - Current
- Guided customers through loan inquiries, clarifying terms to enhance understanding.
- Managed payment schedules and ensured timely processing of transactions.
- Collaborated with departments to resolve customer issues, improving service delivery.
- Educated clients on loan products, aiding selection of options that matched their needs.
- Assisted customers with online banking setup for automated payments.
LIEN RELEASE SPECIALIST
Ditech Financial
Tempe, Arizona
01.2014 - 09.2016
- Coordinated interdepartmental communication to facilitate timely and efficient releases.
- Reviewed documentation for compliance with industry regulations and standards.
- Maintained comprehensive records of all releases and associated documentation to support compliance audits.
- Proofread documents for accuracy and completeness, ensuring adherence to regulatory standards.
- Sent documents to customers via email, mail, or fax, ensuring timely delivery.
STUDENT LOAN COLLECTOR
DELTA Management Associates
Phoenix, Arizona
01.2010 - 12.2013
- Managed collection accounts using specialized software systems effectively.
- Conducted outreach to borrowers, facilitating timely payment reminders and account updates.
- Resolved borrower inquiries regarding loan terms and payment options.
- Documented communication with borrowers in compliance with regulations.
- Responded promptly to customer emails and phone calls, addressing inquiries about student loan payments.
- Provided guidance to customers on payment options such as consolidation, forgiveness programs.
- Monitored and located debtors using automated systems, ensuring efficient account management.
- Conducted skip tracing on delinquent accounts to locate borrowers.
Education
High School Diploma -
AGUA FRIA HIGH SCHOOL
Avondale, AZ06-1985
Skills
- Loan product knowledge
- Payment processing
- Compliance review
- Loan default management
- Loan recovery strategies
- Document management
- Software utilization
- Customer relationship management
- Attention to detail
- Problem solving
- Effective communication
- Customer engagement
Timeline
Loan Servicing Representative
FLAGSHIP FINANCIAL GROUP
10.2016 - Current
LIEN RELEASE SPECIALIST
Ditech Financial
01.2014 - 09.2016
STUDENT LOAN COLLECTOR
DELTA Management Associates
01.2010 - 12.2013
High School Diploma -
AGUA FRIA HIGH SCHOOL