Derek Ortiz
Driven sales professional skilled in consultative selling and relationship building, with a focus on understanding customer needs and delivering results. Proficient in product recommendations and objection handling, effectively communicating with diverse customers. Seeking to leverage sales and communication expertise in an entry-level Tech Sales/SDR role to establish a long-term career in technology.
Work History
Senior Loan Servicing Specialist
3 Months- Processed loan servicing requests, ensuring accurate updates to payment schedules, escrow, and borrower account details.
- Reviewed loan files for compliance, resolving discrepancies and maintaining consistent servicing records.
- Responded to borrower inquiries regarding payment status, payoff quotes, and account adjustments with clear communication.
- Updated servicing system data, balancing documentation accuracy with timely transaction posting.
Sales Associate
1 Year 11 Months
Assisted customers by understanding their needs and recommending products based on their preferences.
Built rapport with customers and provided a positive, personalized shopping experience.
Helped customers make purchasing decisions by explaining products, styles, and available options.
Worked in a fast-paced retail environment while balancing customer service and sales responsibilities.
Adapted communication style to different customers and worked with teammates to meet store goals.
Stocker
5 Months
Maintained organized inventory and ensured products were properly stocked and available for customers. Worked efficiently in a fast-paced environment while completing daily responsibilities on time.
Collaborated with team members to keep the warehouse organized and operating smoothly.
Demonstrated strong attention to detail, reliability, and time management.