Stephanie Joseph
Ocala,FL
Summary
Dedicated healthcare and customer service professional with over 7 years of experience supporting public health programs, patient intake, shelter services, logistics, and administrative operations. Highly skilled in HIPAA compliance, trauma-informed care, crisis de-escalation, and confidential data management. Known for professionalism, adaptability, and compassionate service in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry / Lab Tech Administrator
AMI Expeditionary Health Care
03.2021
- Entered and verified patient testing and vaccination data while maintaining HIPAA compliance and documentation accuracy.
Shelter Staff
Jogan Health
10.2022 - 02.2023
- Provided trauma-informed emotional and safety support to shelter residents. Assisted with intake documentation, case coordination, daily operations, and crisis de-escalation while enforcing safety policies and connecting residents with community resources.
Shelter Support
California Department of Public Health / NuWest
07.2022 - 10.2022
- Supported statewide COVID-19 testing and vaccination operations. Coordinated intake, logistics, and shelter placement while maintaining accurate public health documentation and compliance.
Logistics Operational Specialist
AMI Expeditionary Health Care
03.2021 - 02.2022
- Managed medical inventory, purchase orders, and supply distribution. Supported large-scale testing and vaccination events while ensuring safety and sterilization compliance.
Intake Coordinator
Compass Health
06.2019 - 03.2020
- Managed patient intake, referrals, scheduling, and insurance verification. Served as liaison between clinicians, patients, and families while maintaining confidentiality.
Customer Service Representative
Florida Blue
12.2015 - 04.2017
- Assisted members with Medicare benefits, claims, and coverage options. Resolved escalated service concerns while maintaining satisfaction metrics.
Customer Service Representative
Teleperformance
03.2010 - 04.2015
- Delivered high-volume customer support while maintaining confidentiality, data accuracy, and service quality standards.
Education
High School Diploma - undefined
North Miami Senior High School
Phlebotomy
Cambridge College of Healthcare & Technology
Miami Gardens, FL04.2026
Skills
Patient Intake & Registration
HIPAA Compliance
Trauma-Informed Care
Crisis De-escalation
Data Entry & Documentation
Scheduling & Referrals
Public Health Support
Customer Service Excellence
Team Collaboration
Records Management
100 Sticks/Injections
Heimlich Maneuver
Blood Borne Pathogen Standards
PPE and Isolation Procedures
Vacutainer Draws
Syringe Draws/Butterfly Draws
Capillary Tube Collection
Order of Draw
Micro-collection Tubes
Venipuncture & Capillary Puncture
Blood Collection & Handling Safety
Medical Records Review
Perform Blood Smears/Bleeding Time Test
Nebulizer
Drug and Alcohol Testing
Vital Signs
Specimen Processing
Accurate Patient Identification
Glucose Testing
Blood Transfers
Patient & Donor Care
Blood Specimen Storage
ADDITIONAL STRENGTHS
Strong communication skills, attention to detail, adaptability, professionalism, and culturally sensitive care.
Certification
• CPR/BLS: The American Heart Association
• NHA Certified
• OSHA
• HIPPA
Languages
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Shelter Staff
Jogan Health
10.2022 - 02.2023
Shelter Support
California Department of Public Health / NuWest
07.2022 - 10.2022
Data Entry / Lab Tech Administrator
AMI Expeditionary Health Care
03.2021
Logistics Operational Specialist
AMI Expeditionary Health Care
03.2021 - 02.2022
Intake Coordinator
Compass Health
06.2019 - 03.2020
Customer Service Representative
Florida Blue
12.2015 - 04.2017
Customer Service Representative
Teleperformance
03.2010 - 04.2015
High School Diploma - undefined
North Miami Senior High School
Phlebotomy
Cambridge College of Healthcare & Technology