Stephanie Keldie
Jackson,GA
Summary
Positive Professional influence with proven track record for excelling in customer service and team leadership. Skilled in cash handling accuracy and mentoring junior staff, while fostering an exceptional workplace culture. Ability to think fast making decisions and resolving customer inquiries, driving repeat business and positive brand reputation. Skilled in managing operations and ensuring efficient workflow.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Perez Hybrid Solutions
09.2017 - 08.2025
- Supported daily operations by coordinating schedules and providing detailed daily agendas for technicians
- Provided exceptional customer service by addressing inquiries and demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by educating them on hybrid systems and offering guidance/support in their assigned roles.
Customer Sales Representative
The Home Depot Inc
10.2020 - 04.2024
- Educated customers with product selection by explaining features and benefits of products, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints efficiently, building strong relationships with clients through attentive service, leading to repeat business and positive brand reputation.
Office Secretary
Meyer Construction
09.2013 - 04.2015
- Serving as the primary point of contact managed daily office operations, ensuring efficient workflow and timely communication.
- Assisted in scheduling meetings, coordinating appointments, and managing calendars.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality while handling sensitive information while responding to inquires or creating job profiles.
Education
Associate of Science - Business
DeVry University
09.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Customer Sales Representative
The Home Depot Inc
10.2020 - 04.2024
Assistant Manager
Perez Hybrid Solutions
09.2017 - 08.2025
Office Secretary
Meyer Construction
09.2013 - 04.2015
Associate of Science - Business
DeVry University