Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Stephanie Kelly

Crete,Illinois

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, organized, dependable and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Revenue Cycle Regional Rep. Team Lead

Carle Health
05.2023 - Current
  • Conducts weekly representative meetings to review any issues, concerns or questions regarding accounts.
  • Motivate employees to be productive, positive and engaged at work.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employee monthly quality and conveyed constructive feedback to improve skills.
  • Offered support and troubleshot issues on claims to enhance timely filing and payment.

Revenue Cycle Representative

Carle Health
07.2022 - 05.2023
  • Identified and resolved payment issues from insurance companies.
  • Reached out to insurance companies to verify coverage.
  • Investigated insurance claims denials and appeals.
  • Review and follow up of initial claim to ensure clean claim submission and payment.
  • Follow up with provider portals for status of claims.

Healthcare Customer Service Representative

Carle Health
03.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Entered patient demographic and insurance data into electronic medical record system.

Patient Financial Counselor

Carle Health
10.2001 - 03.2021
  • Verified patient insurance eligibility and entered patient information into system.
  • Worked closely with case managers and social workers staying abreast of patient screening outcome.
  • Applied administrative knowledge and courtesy to assist patients with review and clarification of medical bills.
  • Responsible for screening patients in house or otherwise for various financial programs.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Education

Bachelor of Science - Technical Management

DeVry University
Downers Grove, IL
07.2021

Skills

  • Customer Acquisition
  • Business Development

Timeline

Revenue Cycle Regional Rep. Team Lead

Carle Health
05.2023 - Current

Revenue Cycle Representative

Carle Health
07.2022 - 05.2023

Healthcare Customer Service Representative

Carle Health
03.2021 - 07.2022

Patient Financial Counselor

Carle Health
10.2001 - 03.2021

Bachelor of Science - Technical Management

DeVry University

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Stephanie Kelly