Stephanie Kim
Auburn,AL
Summary
-Dynamic leader with a proven track record at TAMUC Campus Recreation, adept in conflict resolution and customer service. Excelled in roles requiring the application of CPR and project planning skills. Energetically led teams, improving safety protocols and enhancing client experiences, demonstrating exceptional time management and collaborative abilities. Fluent in Korean.
-Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Guard
TAMUC Campus Recreation
07.2023 - 06.2024
- Promoted from Life Guard.
- Reduced incident rates through proactive risk assessments and timely implementation of preventive measures.
- Conducted comprehensive staff training sessions, emphasizing emergency response procedures and customer service skills.
- Ensured safety of all patrons by vigilantly monitoring pool activities and enforcing rules consistently.
- CPR/AED Certified from Red Cross.
Outdoor Adventure Staff
TAMUC Campus Recreation
12.2023 - 05.2024
- Effective communication skills for briefing participants, giving instructions at the rock climbing wall to the patrons.
- Worked well in a team setting, providing support and guidance.
- Wilderness Fist Aid (WFA) Certified from Wilderness Medicine Training Center.
Building Supervisor
TAMUC Campus Recreation
11.2022 - 08.2023
- Promoted from Membership Services Associate.
- Maintained facility grounds, equipment, and safety compliance.
- Mentored and trained new team members on building operations, safety protocols, and tenant relations to maintain consistent service quality.
- Ensured safety of occupants through regular fire drills, safety training, and maintaining emergency preparedness plans.
Life Guard
TAMUC Campus Recreation
04.2022 - 07.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Membership Services Associate
TAMUC Campus Recreation
09.2022 - 11.2022
- Promoted from Operation Assistant.
- Efficiently processed membership applications while providing detailed explanations about available benefits programs.
- Managed renewal processes efficiently, minimizing lapsed memberships while promoting recurring payment options for convenience.
- Implemented efficient systems for tracking and reporting membership statistics, improving data integrity.
Operation Assistant
TAMUC Campus Recreation
01.2022 - 08.2022
- Maintained an inventory of all maintenance equipment tools and supplies.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Responded to client queries and maintained strong relationships with patrons
Cafe Assistant
Bethel Church
02.2019 - 06.2020
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Optimized inventory management by conducting regular stock checks and updating ordering systems accordingly.
Education
Master of Science - Kinesiology-Exercise Performance / Health
Auburn University
Auburn, AL07-2026
Bachelor of Science - Kinesiology & Sports Studies, Minor in General Business
Texas A&M University
Commerce, Texas08.2024
BBA - Global Distribution & Marketing
Namseoul University
08.2024
Skills
- Interpersonal skills
- Team leadership
- Professionalism
- Problem-solving abilities
- Emergency response
- Physical strength
- Energetic
Certification
- Shallow Water Lifeguarding Certification with CPR/ AED from the American Red Cross.
- Basic Swim Instructor Certification from the American Red Cross.
- Wilderness First Aid Certification from Wilderness Medicine Training Center.
Languages
Korean
Native or Bilingual
Interests
- Volunteering I enjoy helping others and giving back to the community
- Powerlifting
- Reading
Timeline
Outdoor Adventure Staff
TAMUC Campus Recreation
12.2023 - 05.2024
Head Guard
TAMUC Campus Recreation
07.2023 - 06.2024
Building Supervisor
TAMUC Campus Recreation
11.2022 - 08.2023
Membership Services Associate
TAMUC Campus Recreation
09.2022 - 11.2022
Life Guard
TAMUC Campus Recreation
04.2022 - 07.2023
Operation Assistant
TAMUC Campus Recreation
01.2022 - 08.2022
Cafe Assistant
Bethel Church
02.2019 - 06.2020
BBA - Global Distribution & Marketing
Namseoul University
Master of Science - Kinesiology-Exercise Performance / Health
Auburn University
Bachelor of Science - Kinesiology & Sports Studies, Minor in General Business
Texas A&M University
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