Stephanie King
Las Vegas,NV
Summary
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
11
11
years of professional experience
Work History
Insurance Verification Specialist
Progressive Auto Insurance
Remote
05.2020 - 04.2025
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Customer Service Representative
ADT Security
Los Angeles, CA
06.2014 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Health Administration - Health Administration
California State University, Fullerton
Fullerton, CA05.2015
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
Timeline
Insurance Verification Specialist
Progressive Auto Insurance
05.2020 - 04.2025
Customer Service Representative
ADT Security
06.2014 - 02.2020
Associate Of Health Administration - Health Administration
California State University, Fullerton