Stephanie Kirkpatrick
Dallas,NC
Summary
Dynamic Medical Assistant with extensive experience at Charlotte Eye Ear Nose And Throat, skilled in HIPAA compliance and patient scheduling, patient surgery scheduling and patient administration. Proven track record in enhancing clinic efficiency and patient satisfaction through effective communication and meticulous coordination. Adept at managing electronic health records and ensuring high-quality patient care.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Charlotte Eye Ear Nose And Throat
- Assisted in patient intake and medical history documentation, ensuring accurate information collection.
- Scheduled appointments and managed patient flow to optimize clinic efficiency.
- Prepared examination rooms and ensured availability of necessary medical supplies for procedures.
- Performed basic laboratory tests and processed specimens for analysis under physician supervision.
- Educated patients on treatment plans, medication usage, and follow-up procedures to enhance understanding.
- Maintained electronic health records with precision, supporting compliance and data integrity initiatives.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Procedure Scheduling
Carolina Orthopaedic
Gastonia, NC
05.2023 - Current
- Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
- Optimized procedure scheduling by coordinating closely with administrative staff to ensure timely access for patients needing surgery.
- Assisted in optimizing clinic workflow through meticulous coordination of patient intake, procedure scheduling, and follow-up care.
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Maintained a high standard of work quality in all tasks, adhering strictly to company policies and procedures.
- Reduced wait times in the clinic by implementing efficient scheduling practices and triage procedures.
Surgery Scheduler
Charlotte Eye Ear Nose And Throat
Charlotte, NC
01.2017 - 04.2023
- Scheduled surgical appointments, coordinating with patients and medical staff to optimize clinic efficiency.
- Managed patient records in electronic health systems, ensuring accuracy and compliance with privacy regulations.
- Communicated effectively with patients regarding pre-operative instructions and post-surgery follow-up care.
- Collaborated with surgeons and nursing staff to arrange surgery times based on availability and urgency.
- Developed streamlined processes for appointment scheduling, reducing wait times for patients seeking surgical procedures.
- Assisted in training new staff on scheduling protocols and use of electronic scheduling tools.
- Maintained detailed logs of surgeries scheduled, contributing to improved tracking of departmental performance metrics.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Front Desk
Carolina Eye Care, OD
Denver
08.2008 - 01.2017
Education
High School Diploma -
East Lincoln High School
Denver, NCSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- Electronic medical records
- CPR
- Specimens collection and processing
- Insurance verification
- Appointment setting
- Sterilization techniques
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Patient management
- Payment collection
- Medical office management
- Diagnostic testing assistance
- Insurance authorizations
Timeline
Procedure Scheduling
Carolina Orthopaedic
05.2023 - Current
Surgery Scheduler
Charlotte Eye Ear Nose And Throat
01.2017 - 04.2023
Front Desk
Carolina Eye Care, OD
08.2008 - 01.2017
Medical Assistant
Charlotte Eye Ear Nose And Throat
High School Diploma -
East Lincoln High School