Stephanie Knechtel
Ocala,FL
Summary
Personable and skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
3
3
years of professional experience
Work History
Patient Support Operator
The Villages Health
The Villages, FL
03.2023 - Current
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Used daily system logs to document production information, discussing issues with management.
- Responded to inquiries from internal staff members regarding office operations.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Records Clerk
CPS
Ocala, Florida
02.2022 - 02.2023
- Implemented security protocols to protect confidential information stored in databases.
- Updated electronic databases with changes or additions to existing records.
- Responded promptly to inquiries about records management processes.
- Generated reports on file activity within specified time frames.
- Monitored compliance with applicable laws and regulations related to recordkeeping.
Education
Skills
- Serving Experience
- Restaurant Experience
- Food Service
- Organizational Skills
- Kitchen Experience
- Cooking
- Food Preparation
- Food Safety
- Heavy Lifting
- POS
- Busser
- Cleaning Experience
- Customer service
- Host/Hostess
- Retail Sales
- Food Handling
- Records Clerk
- Mail Scan
- Information clerk
- Communication skills
- Microsoft word
- Cash handling
- Cake decorator
- Bakery clerk
- Patient support operator
Timeline
Patient Support Operator
The Villages Health
03.2023 - Current
Records Clerk
CPS
02.2022 - 02.2023