Stephanie LaGumina
Plymouth Meeting,PA
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Operations Expert
AmeriBenIEC Group
Meridian, ID
04.2016 - Current
- 0Assist in training and continuing development to Eligibility Specialists
- Monitor employee performance and implement corrective actions as needed.
- Managed daily operations.
- Conducted regular audits to ensure compliance with organizational standards.
- Assist with monthly billing for Clients and Accounting
- Assist Eligibility Specialists with escalated Client issues for resolution
- Collaborate with multiple departments to resolve escalated issues
Receipt Poster
Practice Management
Boise, ID
03.2015 - 01.2016
- Performed various clerical operations
- Posted payments regarding claims
- Researched escalated issues regarding claim denials, incorrect payments
Education
Some College (No Degree) - Medical Transcription
CCSN
Las Vegas, NV06-2010
Some College (No Degree) - Computer Electronics
Computer Learning Center
Plymouth Meeting06-1999
High School Diploma -
Norristown Area High School
Norristown, PA06-1994
Skills
- Extensive Customer Service
- Financial Background
- Data Entry and computer skills
- Auditing and clerical duties
- Time Management
- Productivity & Organization
- Teamwork skills
- Critical thinking
- Attention to detail
- Problem solving
- Adaptability
- Emotional intelligence
Timeline
Operations Expert
AmeriBenIEC Group
04.2016 - Current
Receipt Poster
Practice Management
03.2015 - 01.2016
Some College (No Degree) - Medical Transcription
CCSN
Some College (No Degree) - Computer Electronics
Computer Learning Center
High School Diploma -
Norristown Area High School
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