Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Lasher

Laingsburg,USA

Summary

Dedicated professional with demonstrated strengths in Employee Relations, Policy Interpretation, and Collaboration. I succeed in troubleshooting problems and building successful solutions. I have a willingness to learn and accept and apply constructive criticism. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

15
15
years of professional experience

Work History

Centurion Digital Specialist

American Express
01.2018 - Current
  • Maintained above average metrics while providing service to internal and external customers and colleagues
  • Volunteer to complete Ad Hoc Projects as needed, while maintaining strict deadlines
  • Work with cross functional teams to take ownership of concerns and resolve
  • Creating and providing training materials to new hires, department transfers, and existing employees.
  • Took ownership of miscellaneous Employee Relations activities such as conducting exit interviews; conducting training for managers; Resolving complex LOA matters, accommodations, and return to work issues.

REGIONAL SUPPORT COORDINATOR III

Spectrum
12.2012 - 01.2018
  • Offered friendly and knowledgeable customer service to team members and employees
  • Proactively identifying and resolving trends, escalations and issues
  • Development and enhancement of organizational systems related to employee onboarding
  • Provided advice and guidance to managers in assigned business units to address employee performance and conduct issues. Provided guidance, review and approval of corrective actions, and recommendations for termination.
  • Investigated suspected compliance violations and assessed validity of submitted claims
  • Managed correspondence between applicants and decision-makers to determine validity of individuals and provided materials
  • Created and evolved existing processes to support various functions including training and communication
  • Advised Managers and employees on issues related to policy interpretation, basic employment law and/or compliance situations, and the handling of workplace threat situations.
  • Consulted with managers on reorganizations and position eliminations—evaluating and providing counsel on legal risk and mitigation, and ensuring fair treatment of employees.
  • Participation in various Ad Hoc and Strategic Projects.

Sales Manager

Pearce Wireless
07.2009 - 12.2012
  • Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures
  • Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings
  • Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas
  • Established long-lasting relationships with customers to maintain high retention and satisfaction
  • Optimized strategies to reach target consumers and meet demand
  • Mediated personnel disputes as link between management and employees
  • Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Planned and executed strategies to increase business and drive profit growth
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
  • Documented, researched and resolved customer service issues
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
  • Delivered fast and friendly service to handle questions and service complaints.

Education

Master of Science (M.S.) - Human Resources Management and Leadership -

Purdue University Global
West Lafayette, IN
12.2023

Bachelor of Science - Legal Studies

Purdue University Global
West Lafayette, IN
06.2019

Skills

  • Ability To Multi-task Efficiently
  • Strong Interpersonal and Persuasion Skills
  • Proficient Microsoft Office Knowledge
  • Employee Relations and Conflict Resolution
  • HR Policies, LOA
  • Maintaining Confidentiality
  • Data Verification and Analysis
  • Human Resources Support
  • Legal Compliance and Policy Enforcement
  • Labor and Employment Law
  • Policy Interpretation
  • Employee Engagement

Timeline

Centurion Digital Specialist

American Express
01.2018 - Current

REGIONAL SUPPORT COORDINATOR III

Spectrum
12.2012 - 01.2018

Sales Manager

Pearce Wireless
07.2009 - 12.2012

Master of Science (M.S.) - Human Resources Management and Leadership -

Purdue University Global

Bachelor of Science - Legal Studies

Purdue University Global

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Stephanie Lasher