Hi, I’m
Stephanie Lemon
Baton Rouge,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
Work History
Sleep Number CorporationNew Orleans, LA
Customer Support Specialist
03.2023 - Current
Job overview
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Colonial Life InsuranceBaton Rouge, LA
Employee Benefits Specialist
09.2021 - 12.2021
Job overview
- Reduced company healthcare costs with strategic benefits plan design and negotiation.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Analyzed claims data to identify areas of potential cost savings within the organization''s insurance plans.
L'Auberge Casino ResortBaton Rouge, LA
Front Desk Agent
10.2019 - 11.2020
Job overview
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Education
Louisiana State University And A&M CollegeBaton Rouge, LA
Bachelor of Arts from Business Analytics
05.2025
Baton Rouge Magnet High SchoolBaton Rouge, LA
High School Diploma
05.2015
Skills
- Teamwork and Collaboration
- Reading Comprehension
- Warranty Service
- Multi-line phone talent
- Device Installation
- Account updating
- Friendly and Patient
- Customer service expert
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Sleep Number Corporation
03.2023 - Current
Employee Benefits Specialist
Colonial Life Insurance
09.2021 - 12.2021
Front Desk Agent
L'Auberge Casino Resort
10.2019 - 11.2020
Louisiana State University And A&M College
Bachelor of Arts from Business Analytics
Baton Rouge Magnet High School
High School Diploma