Stephanie Lopez
Grand Prairie,TX
Summary
Proactive and meticulous employee with over 3 years of experience in the customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Manager
Chapps Burgers
04.2021 - Current
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Tastee Ice
06.2020 - 11.2020
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science -
Dallas College
Dallas, TX06.2024
High School Diploma -
John A Dubiski Career High School
Grand Prairie, TX06.2022
Skills
- Time Management
- Team Leadership
- Customer Service
- Issue Resolution
- Attention to Detail
- Staff Training
Certification
- Certified Clinical Medical Assistant
- Cardiopulmonary Resuscitation (CPR)
- Texas Food Handlers
- HIPPA
- OSHA
Timeline
Cashier Manager
Chapps Burgers
04.2021 - Current
Cashier
Tastee Ice
06.2020 - 11.2020
Associate of Science -
Dallas College
High School Diploma -
John A Dubiski Career High School
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