Pema Lama
Milpitas ,CA
Summary
Dynamic and results-driven Cashier Manager at Bombay Chaat House, skilled in cash handling and customer service. Successfully trained new staff, enhancing team performance and operational efficiency. Proficient in POS systems, ensuring accurate transactions and compliance with safety regulations, while consistently delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Cashier Manager
Bombay Chaat House
454 South Main Street, Milpitas 95035
11.2021 - 04.2024
- Processed customer transactions efficiently using POS systems.
- Assisted in training new cashiers on operational procedures.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided excellent customer service, resolving inquiries promptly.
- Monitored inventory levels and restocked supplies as needed.
- Ensured compliance with safety and health regulations during shifts.
Front Desk Receptionist
American Best Value Inn
1598 Clarson Blvd Richmond CA 94804
07.2021 - 11.2021
- Greeted guests warmly, ensuring a positive first impression and customer satisfaction.
- Managed check-in and check-out processes efficiently, improving guest flow and reducing wait times.
- Handled reservations and inquiries via phone and email, demonstrating strong communication skills.
- Maintained cleanliness and organization of front desk area, enhancing overall hotel appearance.
- Collaborated with housekeeping to ensure room readiness, optimizing operational efficiency during peak times.
- Assisted guests with information about local attractions, fostering positive guest experiences.
Cashier
Kathmandu Cuisine
138 South Main Street Milpitas CA 95034
03.2020 - 06.2021
- Processed customer transactions accurately and efficiently, enhancing overall checkout experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations to boost satisfaction.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment for patrons.
- Operated point-of-sale systems proficiently, minimizing wait times during peak hours.
- Collaborated with team members to optimize inventory management and restocking procedures.
- Handled cash and electronic payments securely, adhering to company policies for financial transactions.
Cashier Assistant
New India Bazar
440 South Main Street Milpitas CA 95035
01.2020 - 06.2021
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of checkout areas, ensuring a welcoming environment.
- Collaborated with team members to manage inventory levels effectively, reducing stock discrepancies.
- Provided training support to new staff on customer service protocols and operational procedures.
- Implemented best practices for handling returns and exchanges, improving customer satisfaction rates.
Education
Master of Arts - Political Science
Nodia Intenational University
Great Noida Uttar Pradesh India 07.2016
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Store opening and closing
- Time management
- Documentation and reporting
- Customer complaint resolution
- Attention to detail
- Till counting
- Order management
- Staff training
- POS systems
- Punctual and reliable
- Mentoring and coaching
- Workplace safety
- Employee training
- Team leadership
- Payment processing
- Recruiting and hiring
- Issue resolution
- Equipment maintenance
- Employee performance evaluation
- Merchandise display
- POS system troubleshooting
- Employee scheduling
- Time tracking
- Cashier coaching
- Loss prevention strategies
- Quality assurance
- Schedule maintenance
- Safety procedures
- Workflow optimization
- Shift scheduling
- Team training and development
- Employee management
Languages
English,Hindi,Nepali,Tibetan,Spanish
Full Professional
Timeline
Cashier Manager
Bombay Chaat House
11.2021 - 04.2024
Front Desk Receptionist
American Best Value Inn
07.2021 - 11.2021
Cashier
Kathmandu Cuisine
03.2020 - 06.2021
Cashier Assistant
New India Bazar
01.2020 - 06.2021
Master of Arts - Political Science
Nodia Intenational University