Stephanie Lopez
Grand Terrace,CA
Summary
Dedicated Office Clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Office Clerk
N.R.T. (WORKFORCE AGENCY)
10.2023 - Current
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports and spreadsheets.
- Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Provided clerical support, addressing routine, and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
Customer Service Representative
The Gilbert Company
04.2019 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Colton High School
777 W. Valley Blvd. Colton, CA 9232406.2009
Skills
- Data Entry
- Report Preparation
- Attention to Detail
- Organizational Skills
Timeline
Office Clerk
N.R.T. (WORKFORCE AGENCY)
10.2023 - Current
Customer Service Representative
The Gilbert Company
04.2019 - 09.2022
High School Diploma -
Colton High School
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