Stephanie Lopez
San Francisco,California
Summary
Proven Customer Service Representative at Planet Fitness Gym, excelling in critical thinking and payment processing. Enhanced customer satisfaction by efficiently resolving issues and maintaining a professional demeanor. Demonstrated expertise in conflict resolution and data entry, contributing to a significant improvement in service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Planet Fitness Gym
01.2010 - 05.2013
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Community Health
City College of San Francisco
San Francisco, CACertificate - Sterile Processing
Fairfield Adult School
Fairfield, CA07.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Planet Fitness Gym
01.2010 - 05.2013
Certificate - Community Health
City College of San Francisco
Certificate - Sterile Processing
Fairfield Adult School
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