Stephanie Love
Fairfield Bay,AR
Summary
Proven Business Office Manager at The Springs of Fairfield Bay, adept in records management and customer relationship management, as well as the Medicaid applications and DHS process. Excelled in streamlining operations, enhancing documentation accuracy, and ensuring regulatory compliance, contributing to a successful annual survey. Demonstrates exceptional multitasking abilities and a professional demeanor, significantly improving office efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Business Office Manager and Social Services Direct
The Springs of Fairfield Bay
08.2009 - Current
- Updated reports, managed accounts, and generated reports for the buildings census and the Resident Trust Account.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents and family members.
- Updated reports, managed accounts, and generated reports for company database.
Education
No Degree - Healthcare Administrator
DHS Administrator In Training Course
Little Rock, AR02.2024
GED -
Clinton High School
Clinton, AR2001
Skills
- Medicaid applications
- OLTC 700 series
- PASRR's
- Resident Trust Accounts
- Records Management
- Business operations management
- Computer Skills
- Professional and Courteous
- Customer Relationship Management
- Documentation And Reporting
- Reliability
- Multitasking Abilities
- Attention to Detail
- Time Management
Timeline
Business Office Manager and Social Services Direct
The Springs of Fairfield Bay
08.2009 - Current
No Degree - Healthcare Administrator
DHS Administrator In Training Course
GED -
Clinton High School
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