Stephanie Luiz

Maintained accurate inventory of customer keys and mechanic equipment.

Monitored zebra handheld devices, coordinating repairs as needed.

Provided delivery ETAs for sales and customer service teams.

Assisted drivers with inquiries to ensure timely deliveries.

Scheduled service calls for mechanical issues and breakdowns.

Managed mapping and routing to optimize delivery efficiency.

Tracked drivers' DOT hours to ensure compliance with regulations.

• Ensured that all necessary paperwork was completed prior to scheduled appointments.
• Responded promptly to any changes or cancellations of existing appointments.
• Monitored no-show rates and took appropriate action when needed.
• Verified insurance eligibility for all patients prior to scheduling appointments.
• Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
• Provided information to patients on available appointment times and clinic policies.
• Maintained up-to-date records of patient appointments in the electronic medical system.
• Performed follow-up calls after each appointment to ensure satisfaction with services provided.

• Coordinated service schedules and appointments with clients.
• Provided customer service to ensure client satisfaction.
• Maintained accurate records of services provided for each client.
• Handled incoming calls and inquiries from customers regarding services offered.

• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Provided customer service to patients by answering questions about medications and health-related topics.