Stephanie Luna
New Britain,CT
Summary
Bi-lingual and patient-oriented HealthCare and Administrative professional with Medical Reception and Pharmacy Technician experience. Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-persons. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Department Of Mental Health & Addiction Services
Middletown, CT
06.2023 - 10.2024
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Collaborated with other departments to coordinate resources when necessary.
- Developed strategies for improving efficiency within the scheduling process.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
MEDICAL RECEPTIONIST
CT Children’s Medical Center
Hartford, CT
04.2022 - 09.2022
- Greeted patients, checked patients in and out for appointments, answered phones, directed calls; scheduled appointments; answered questions; performed routine clerical, data entry / retrieval, and filing, and observed all policies and procedures
- Demonstrated knowledge of cardiology office/clinical care center routines and an understanding of the organization, programs, procedures, and terminology
PHARMACY TECHNICIAN
CVS Pharmacy
Hartford, CT
12.2020 - 06.2021
- Helped pharmacist clear high volume of prescriptions; responded to customer questions
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Inspected medication storage to monitor drug expiration dates and ensure inventory
- Maintained patient confidentiality per HIPAA regulations and avoided data compromises
- Maintained clean and organized pharmacy shelving and work areas
- Efficiently processed cash register transactions for new and refilled prescription orders
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
EXECUTIVE ASSISTANT
Collord & Associates
Hartford, CT
03.2018 - 09.2020
- Documented data in patient charts and shared status with interdisciplinary care team
- Responded to patient alarms and requests to identify courses of treatment
- Revised and maintained master calendar for client appointments
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Detailed and arranged logistics for conferences, including travel and venue reservations
- Opened, read, and wrote answers to routine letters and correspondence for executives
- Set up event logistics for senior management, executives, and board of directors
- Restocked office and break room supplies to maximize team productivity
- Oversaw executive schedules for team of company leaders
HOME CARE COMPANION | Harmony Home Care
Manchester, CT
06.2016 - 09.2017
- Assisted clients with personal hygiene including bathing, dressing and incontinence care
- Improved patient outlook and daily living through compassionate care
- Helped clients stay happy and healthy by providing mental and emotional support
- Tracked and reported clients' progress based on observations and conversations
- Administered medications to clients on schedule following prescription instructions
HOUSEKEEPER
The Hampton Inn
East Hartford, CT
03.2014 - 08.2015
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Interacted pleasantly with clients and guests when performing daily duties
- Moved furniture to clean baseboards and removed smudges from doors and glass partitions
SECRETARY | Luna's Auto Body
East Hartford, CT
09.2011 - 07.2014
- Inputted, edited, retrieved, copied, and transmitted text, data, and graphics
- Organized work, routed mail, collected information, and made and received calls
- Maintained supplies inventory - checked stock, anticipated needs, and verified receipts
Education
TECHNICIAN LICENSE -
PHARMACY, CVS Pharmacy
Hartford, CTMEDICAL ADMINISTRATION -
Capital Community College
Hartford, CTHIGH SCHOOL DIPLOMA -
Park Ridge Private School
Long Beach, CASkills
- FDA Compliance Labeling Order Verification Inventory Control / Stocking
- Technology:
- EPIC, Word, Excel, Inventory Systems, Point of Service (POS) Systems
- Teamwork and Collaboration
- Schedule organization
- Calendar coordination
- Data Entry
- Strong Work Ethic
- Information Management
- Schedule Management
Certification
Revenue cycle management
Pharmacy technician
Public Notary
Timeline
Scheduling Coordinator
Department Of Mental Health & Addiction Services
06.2023 - 10.2024
MEDICAL RECEPTIONIST
CT Children’s Medical Center
04.2022 - 09.2022
PHARMACY TECHNICIAN
CVS Pharmacy
12.2020 - 06.2021
EXECUTIVE ASSISTANT
Collord & Associates
03.2018 - 09.2020
HOME CARE COMPANION | Harmony Home Care
06.2016 - 09.2017
HOUSEKEEPER
The Hampton Inn
03.2014 - 08.2015
SECRETARY | Luna's Auto Body
09.2011 - 07.2014
TECHNICIAN LICENSE -
PHARMACY, CVS Pharmacy
MEDICAL ADMINISTRATION -
Capital Community College
HIGH SCHOOL DIPLOMA -
Park Ridge Private School
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